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Should companies be using bots or humans to deal with customers ?
Ray White chats to Nathalie Schooling, CX specialist from nlightencx, about the use of artificial intelligence to improve customer experience. Are companies getting it right, and do customers still prefer human interaction ?
See omnystudio.com/listener for privacy information.
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By Primedia Broadcasting
1
22 ratings
Ray White chats to Nathalie Schooling, CX specialist from nlightencx, about the use of artificial intelligence to improve customer experience. Are companies getting it right, and do customers still prefer human interaction ?
See omnystudio.com/listener for privacy information.
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