What is the value of a subjective patient ranking system? WellPoint's Chief Medical Officer Dr. Samuel Nussbaum joins us to better explain the goals of the physician ranking system that is being developed by Zagat and Wellpoint, Inc. Dr. Nussbaum says we should carefully distinguish between the technical quality of care and the office experience. The patient's perception of the office experience can teach us to do better. Hosted by Dr. Larry Kaskel.