When I was in college, I was fortunate enough to work a semester at Walt Disney World.
It was great!
A few hundred students from around the country would come in and work for three months, while also taking classes to learn about a different aspect of the operation.
At our final orientation, the lady giving the class said, “Disney World is known as the happiest place on Earth, and you’re going to see so many people having the time of their lives.”
“But the truth is, too, that in surveys conducted in virtually every country around the world, this is the number one place that people say they would like to see before they die.”
“You will see a lot of people in wheelchairs and with obvious medical needs."
"But many people want to come here while they are still well enough to enjoy the park fully. They may not show any outward signs of illness or disability yet.”
“When you see a guest in a wheelchair or with a disability, we want you to be as helpful to them and make their experience as pleasant as you possibly can."
"But we expect you to give the exact same level of treatment and care to every guest you encounter."
"Because the truth is… you never know what people are going through.”
That little talk has remained with me from that day forward.
What profound advice.
• People mentioned in this episode:
None today (personal story).
• Books and other resources mentioned in this episode:
None today.
• About Simple Secrets and its founder, Chris Allen:
Simple Secrets is a profit and growth consultancy based in Asheville, North Carolina, with team members around the world.
We collaborate with a hand-selected group of private practitioners – veterinarians, dentists, architects, and others – to maximize their incomes and allow them more focus, freedom and fulfillment:
What do we mean by “private practitioner?”
Usually, that’s a small business owner who’s earned the distinction of having letters after their name.
Simple Secrets was founded in 2015 by award-winning direct response marketer and entrepreneur Chris Allen.
In the pre-Internet 90’s, Chris developed and sold millions of dollars worth of physical products on radio and TV, then used his same time-tested marketing skills to go 100% digital as the Internet began to mature in 2002.
For over a decade, Chris provided information and consulting services to a variety of Fortune 500 companies, including United Airlines, Saks Fifth Avenue, LexisNexis and The National Federation of Independent Business (NFIB).
Today, Chris and his team enjoy helping a select group of private practice professionals through his profit and growth consultancy, Simple Secrets, LLC.
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