There’s no doubt the pandemic has reshaped how we operate on a daily basis. Customer experience is no exception to these changes. In this second installment of Customer Experience During a Pandemic, we’ll dive into customer data and personalization.

There’s no doubt the pandemic has reshaped how we operate on a daily basis. Customer experience is no exception to these changes. In this first installment of Customer Experience During a Pandemic, we’ll cover how speed, empathy, and precision are important factors to your CX, especially during these unpredictable times.

In this episode, I sat down with Julie Hogan, the VP of Customer Experience at Drift. Julie provided some incredible insight into the changes she's seeing in CX and gave a little teaser of what she'll be covering at the upcoming CXLife Virtual Conference!

Shopify has continued to perform well, becoming Canada’s second-most valuable stock on the market just last week, according to Bloomberg. Now it’s pushing into the crowded mobile commerce space with its new Shop app in an effort to help small, local businesses that are struggling and compete with other e-commerce platforms experiencing a surge during the pandemic, like Amazon.

NBCUniversal is making its push into the shoppable commerce space. The company debuted its shoppable e-commerce platform, NBCUniversal Checkout, on Thursday.

Instacart has rolled out two new features to keep up with growing consumer demand. Plus, the latest from Bed Bath & Beyond, streaming services Starz and Disney+, and Procter & Gamble.

According to a report from App Annie, consumers spent over a whopping $23.4 billion dollars via app stores in the first quarter, becoming the highest quarter ever for consumer spending in that area. The App Annie report adds further context to how consumers are adjusting their media consumption and commerce online during the coronavirus pandemic.

The COVID-19 pandemic has drastically affected brick-and-mortar retail, but what about e-commerce? Some retailers are relying on digital sales to make up for lagging brick-and-mortar performance, but data shows even e-commerce has slowed for companies.

Target, Walmart, and Best Buy join a growing list of retailers making changes in response to COVID-19.

The rapidly evolving COVID-19 pandemic has led to far-reaching effects on retail around the world. In this episode, we’re reporting the latest headlines and updates as the situation continues to evolve.