Most agencies try to grow through more activity, more producers, or better tech. But in this Agent Leader episode, Brent Kelly sits down with Brett Young, President and CEO at Erb & Young, to unpack how he went from selling policies to building a multi-state agency driven by culture, leadership, and team development.

Brett shares how skill stacking and culture development lead to a simple truth: production alone doesn’t scale—people do.

You’ll learn:

• Why “skill stacking” is the real path to higher income and scalability
• How to build a core team of 5 people that can drive an entire organization
• The difference between accountability-driven management vs. inspiration-driven leadership
• How curiosity becomes a competitive advantage for producers and service teams
• Why culture must be built early and lived daily (not rolled out later)
• The meta-skill every agency leader needs to solve bigger problems and grow faster

If you want to scale your agency, develop your people, and increase enterprise value without adding chaos, this episode gives you a practical roadmap.

Connect with Brett Young:
LinkedIn: https://www.linkedin.com/in/brettins/
Agency: https://www.erbandyounginsurance.com/

Learn more about our agency development programs:
https://www.sitkins.com
Book an Agency Assessment: https://www.sitkins.com/bookacall