SkySwitch Customer Journey: SkySwitch supports partners with teamwork, Podcast, "If it's a concern for one of our customers, it's a concern for us"

Customer Journey Podcast Series

“We represent our customers' labels, our customers' brands,” says Corey Stoker, the vice president of support at SkySwitch. “If it's a concern for one of our customers, it's a concern for us.” Corey adds, “When we pick up the phone and we're on the phone talking to a partner of ours who's stuck in a situation, whether they put themselves in it or there was some other circumstance that got them in it, we're a part of their team. We consider ourselves one of their team members until that issue is resolved.”

In this podcast, we take a closer look at the support SkySwitch offers partners. “We're always going to reach in to find the actual problem, not a symptom of a problem or something along those lines. We're looking to also educate our partners so that they look and represent that they know what the issue is and that they can have confidence with their end customer.” In an environment where services are becoming commoditized and services can become automated, SkySwitch continues to offer a personalized approach. We learn that while solving a problem, at its core, the SkySwitch team works to maintain the brand reputation of their partners. SkySwitch is a white-label resource.

About SkySwitch

This is a multipart podcast exploring the SkySwitch customer journey. SkySwitch offers its partner customers a white-label approach, training, support, and many options. SkySwitch is a BCM One company, a UCaaS leader with more than 275 employees, a long-standing presence with integrity in the marketplace and rock-solid technology.

Visit www.skyswitch.com

SkySwitch Customer Journey