Entrepreneur, leading technology professional, and Chief Growth Officer of GoPay Valerie Wagoner joins us in this week’s episode to talk about how AI is transforming various subsectors of financial services. With over two decades of experience in not just products, but tech company launches, Valerie emphasized the importance of building trust with consumers and staying true to the product experience even as data drives the decision-making process. In the first half of an eye-opening conversation, Valerie details her work at Credit Karma and how the company successfully unpacked the “black-box” that is central to the life of every American consumer: their credit score. Valerie then discusses the main theme of the age of relevance in the context of digital wallets and payments, which is that less choice = more value. The key to retaining users for all digital service providers, whether in retail or finance, is good, relevant suggestions. We ended this intriguing exchange of ideas with Valerie's thoughts on some of the big changes she believes or hopes that AI will bring to the future of not just bits, but atoms businesses as well.

Gamer turned marketing leader, podcaster and influencer Eric Siu discusses the importance of establishing strong values, maintaining relationships, and producing high-quality content in the data-driven world of digital marketing. Kicking off this week’s episode, Eric talks us through some of his key learnings as a digital marketing guru and what has helped him turn his ventures into the successes they are, from his experience rescuing and growing Single Grain to authoring Leveling Up. Switching gears to the digital marketing industry, Eric shares that there is no shortage of channels to market yourself or your company, so it is all about focusing on the right metrics, and the growth will achieve itself. We wrapped up a fascinating conversation by gaining an insight into Eric’s plans for “leveling up” and where he sees both himself and the future of the digital marketing industry headed.

From banking leaders to revolutionaries in the AI space, Suresh covered a lot of ground with his guests in these 10 episodes. Here’s a countdown of our top 10 moments from season 1 of Slaves to the Algo. We recap the age of relevance, and how digital irrelevance is now a trillion-dollar problem. We talk about how data is changing the game everywhere! In board rooms, prototype design, and how we test hypotheses. The rate at which new data is created today simply means that the most impactful algorithms have yet to be conceived. We explore how humans need to guard against our own cognitive biases when writing algorithms, and how to nurture entrepreneurial mindsets for the world to come.

Facebook claims to have 2.7 billion monthly active users. But how many of them are actually ‘synthetic’ (aka fake) profiles? In this episode, we are joined by Jeff Jonas, wizard of big data and founder and CEO of Senzing. Jeff has spent his life dedicated to one thing – entity resolution. The art and science of disambiguating entities. He talks about the intricacies of entity resolution and how it detects people running around with multiple identities. He deep dives into privacy issues surrounding his line of work. And a topic that is extremely relevant in today’s climate: how he’s helped in resolving voter registration duplicates in past US elections. He also talks about the concept of ‘data finds data’ and the way it shapes the algorithms used in Senzing’s AI.

Data culture is as important as organization culture. But the question remains… how does an organization create it? Who leads it? And why is it important? Janardhan Cadambi (Jana) from Mastercard explains why data standards and principles are just as important, if not more so, than organization culture today.  Jana and Suresh also deep dive into concepts in data philanthropy, and how data can, and should be leveraged for the greater good. Personal data is now an emotional asset. Consumers demand and expect transparency in the way companies handle their data. Jana talks about how companies can build a competitive advantage around data privacy and security by being ethical about it. One question remains for consumers. As a consumer, how much do YOU know about how companies like Google and Facebook use YOUR data? And how much should you really care?

We’ve all heard of the age-old adage of the right vs the left brain. In this episode, Tim Kobe, designer and founder of Eight Inc, talks about a new hybrid model that is revolutionary. That there is no real dichotomy between the two halves, and we should use our entire brain in thinking and shaping customer experiences. Similarly, Tim talks about how data and design should not be seen as separate disciplines. He shares a 3-layer model of how to approach human-centered design and value creation: and the core of it is to ensure there is a human outcome. 

Data privacy and security have become some of the biggest considerations in any business strategy. Tim Kobe and Suresh discuss how data is now an emotional asset. Does a brand have my best interests at heart? Do they care about my data security and privacy? Will they sell me out to advertisers? These are all questions consumers have when choosing to support any brand today. He also talks about how the most successful brands are the ones that can communicate their value, and much of it lies in its integrity and ability to build trust with their customers. Tim likens AI to the ‘next electricity’ – where much of the things that will have the biggest impact our lives haven’t been invented yet.

TS Anil, the CEO of Monzo, talks to us about how Monzo designs their customer experience. A digital bank by design, they always start with their desired end state in mind. With a single-minded focus on making money work for everyone (their customers), they optimize their processes and product around their mission. As a veteran banker, he uses his experience to share how legacy systems and thinking can hinder a company’s efforts at advancing their use of data and AI. On the topic of talent, he describes his experience with working with millennials as "working with learners, not the learned". 

He also shares what worries him about the future of AI with where he thinks it's headed. What happens when AI and these algorithms land in the hands of a bad actor? TS calls for sensible regulation in the space of ‘choice’ algorithms and the regulation of new digital banks and fintechs in general.

Recognized in the Forbes list of ‘The World’s Most Influential CMOs’, Ravi Santhanam joins us in this episode to talk about the evolution of AI in the banking sector. Ravi uses his 20+ years of experience to explain how marketing can become more data-driven. The brand message is now decentralized – consumers have enormous power to influence the brand. Just two decades ago, marketers used to control the entire brand message and experience. Today, they are custodians of the brand experience. Ravi suggests how modern marketers can leverage AI to make the customer experience richer without sacrificing the human touch.

Ian Myles of area 51 talks about human cognitive biases, how they affect the way we program algorithms and their unintended consequences. He uses his experience in industrial design, technology, fintech and education to discuss the future of explainable AI (ex-AI) - where mandates are being put in place to ensure that companies are accountable for their use of AI. Ian and Suresh discuss about new AI use cases of in education, healthcare and medicine and hiring practices (human resources).

Ian Myles of area 51 talks about human cognitive biases, how they affect the way we program algorithms and their unintended consequences. He uses his experience in industrial design, technology, fintech and education to discuss the future of explainable AI (ex-AI) - where mandates are being put in place to ensure that companies are accountable for their use of AI. Ian and Suresh discuss about new AI use cases of in education, healthcare and medicine and hiring practices (human resources).