Your client comes in with someone else's plan. They saw the before-and-after. They read the testimonials. They've done the math — a $37 PDF with pages of success stories versus several hundred dollars a month with you. And now you're in the uncomfortable position of defending custom coaching against results they can actually see.
In the first ever listener question episode of the Smarter Strength Podcast, Dr. David Skolnik tackles this exact situation — submitted by Jonathan, owner of the Iron Sharpens Iron Mentorship in Mesa, Arizona, a coaching community for in-person trainers building their own business.
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THE REAL PROBLEM
The issue runs deeper than a client being attracted to a different plan. The problem is how they're interpreting the result they've seen. They're treating it like a mirror — if it worked for that person, it'll work for me. But they're actually looking through a window. They're watching someone else, in a different body, with different training history, different lifestyle, different goals, get a result from a plan that may or may not fit them at all.
THE SOLUTION: DON'T COMPETE. DON'T DISMISS. REFRAME.
The move is not to argue against the other plan. It's to validate it — and then reveal why it worked. In all likelihood, that plan got results because it fit the people who succeeded with it. Their training history, their lifestyle, their schedule, their capacity all made that plan the right one for them. The exercises weren't magic. The fit was.
THE ACTION: OPEN IT UP WITH THEM
Don't push the plan away. Sit down with your client and actually review it together. Congratulate them for being proactive. Then walk through the plan using the Three C's framework from Episode 2 — Capacity, Clarity, and Core Values — as your filter.
Show them what you'd keep, what you'd adjust, and what you'd cut entirely. That walkthrough does more to earn trust than anything you could say about why custom coaching is valuable. Don't ask for trust. Demonstrate why you deserve it.
RESOURCES & SHOUTOUTS
Question submitted by Jonathan — owner of Iron Sharpens Iron Mentorship, Mesa, Arizona.
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NEXT WEEK — EPISODE 6
How to avoid the "good coach plateau" and continue growing in an ever-changing profession.