SMB Community Podcast

1.) MSP Question of The Week

Is there an opportunity there for MSPs to resell consulting service around copilot?

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2.) Notes on The News

Windows features disappearing in 2024: https://www.pcworld.com/article/2285358/10-windows-features-disappear-soon-2024.html

Google looking to purchase Hubspot: https://www.crn.com/news/cloud/google-parent-alphabet-eyes-hubspot-acquisition-report

United States Cyberforce: https://www.fdd.org/analysis/2024/03/25/united-states-cyber-force/

...and more!

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Our upcoming events and more:

Register for James's upcoming class at ITSPU!

5W22 – MSP Professional Sales starts April 23rd. Sign up now: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

MASTERMIND LIVE – Tampa, FL – April 27-28th http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!

Catch James at the SMBTechfest!

SMBTechfest - Irvince, CA - May 9-10th

https://www.smbtechfest.com/index.asp

Check out Amy's weekly newsletter!

Sign up now : https://mailchi.mp/thirdtier/small-business-tech-news

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

Sponsor Memo: Huntress

Today's SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

1.) MSP Question of The Week

Is it worth the time to track MDF/Rebates from your vendors partners if you are a small MSP?

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2.) Notes on The News

April fool's joke? Gmail announced 20 years ago today: https://www.pbs.org/newshour/nation/20-years-ago-people-thought-googles-gmail-launch-was-an-april-fools-day-joke

Microsoft copilot released today: https://techcommunity.microsoft.com/t5/copilot-for-microsoft-365/microsoft-365-copilot-ga-announcement/m-p/3934648

https://www.cnn.com/2024/03/30/tech/att-data-leak/index.html

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3.) Five Minutes with A Smart Person - Tim Fitzpatrick of Rialto Marketing

Check out the preview for our full interview with Tim Fitzpatrick of Rialto Marketing www.RialtoMarketing.com

www.revenueroadblockscorecard.com

https://www.linkedin.com/in/timpfitzpatrick

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Our upcoming events and more:

Register for James's upcoming class at ITSPU!

5W22 - MSP Professional Sales starts April 23rd. Sign up now: https://www.itspu.com/all-classes/classes/msp-professional-sales-program/

MASTERMIND LIVE – Tampa, FL – April 27-28th http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!

Sign up now : https://mailchi.mp/thirdtier/small-business-tech-news

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

https://thirdtier.net

https://www.youtube.com/@ThirdTierIT

Sponsor Memo: Huntress

Today's SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host Amy and James are back!

1.) MSP Question of The Week:

Should you force remote workers back in to the office?

And do workers prefer weekly, bi-weekly, or monthly payment?

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3.) Notes on The News

N-able 2024 MSP Challenges and Opps – CEO article: https://www.channele2e.com/perspective/n-able-ceo-pagliuca-2024-msp-challenges-opportunities

How the top MSP business owners are using AI in their business: https://www.crn.com/news/managed-services/2024/10-msp-execs-on-how-they-re-using-ai-tools-in-2024

What AI we've been using: https://www.perplexity.ai/

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2.) Five Minutes with A Smart Person - Fernando Leon

Host James sit down with smart person Fernando Leon, Vice President of Sales/Marketing of Single Point of Contact.

They discuss White Label IT Service platform that helps MSP's scale.

Contact: [email protected] www.singlepointoc.com

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Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

Use "EARLYBIRD" as the coupon code to save $200!

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Sponsor Memo: Huntress

Today's SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We follow Karl Palachuk as he makes his way through Channel Partners Expo 2024!

Thank you to our guests (in order):

Dave Seibert of SMBTechFest

https://www.linkedin.com/in/daveseibert99

https://www.smbtechfest.com/index.asp

Michelle Ragusa McBain of Sonicwall

https://www.linkedin.com/in/michelleragusamcbain

https://www.sonicwall.com/leadership/michelle-ragusa-mcbain/

Mikey Pruitt of DNSFilter

https://www.linkedin.com/in/roadtociso

https://www.dnsfilter.com/

Kathleen Martin of Advancing Leadership Network (ALN)

https://www.linkedin.com/company/advancing-leadership-network/

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Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Sponsor Memo: Huntress

Today's SMB Community Podcast is brought to you by Huntress Managed Security.

Cybersecurity is more than software—it's also the expertise needed to effectively fight against today's evolving threat landscape.

Huntress Managed Security is custom-built to provide human expertise and save your clients from cyber threats.

Huntress' suite of fully managed cybersecurity solutions is powered by a 24/7, human-led SOC dedicated to around-the-clock monitoring, expert investigation, and rapid response.

While you focus on growing your business, we provide first response to hackers.

Huntress has the #1 rated EDR for SMBs on G2 and a partner support Satisfaction score average of 99%.

To start a trial today, visit https://huntress.com/karl

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Karl interviewed Stephen Thomas from Asigra. Thomas oversees global revenue and shapes the sales and customer success strategy. He is an accomplished executive With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS.

With over 25 years of experience in building and guiding sales and customer success teams within the rapidly expanding sectors of Enterprise SaaS (Cybersecurity and Data Protection), Stephen Thomas is an accomplished executive.

Prior to taking on his current role at Asigra, where he oversees global revenue and shapes the sales and customer success strategy, he was the Chief Revenue Officer at RiskOptics (formerly Reciprocity). Stephen's leadership experience extends to companies like Arcserve, Armor, Cyberbit, and Symantec.

A graduate of the University of Texas at Austin, he has further honed his skills as a Certified LEANSTACK Coach, CIPP, and CISSP.

Asigra is launching a new SaaS management tool in April, but partners can join their beta program now and receive a $2,500 service credit to work with. The product site is https://saasassured.com. Look for the Insider Circle link to join their Beta program. You can join now, so you'll be set for the April 1st launch.

Many partners are missing out on revenue by not offering their clients the ability to back up all their SAAS applications (Hubspot, QuickBooks, etc.). Clients know they need to do this. they might even assume you're doing it. And if you're not, someone else might be. That means another vendor is already approved to be paid by them for IT services. That mean's there's another IT consultant in your client's office!

Transparency note: Asigra was a sponsor for the 2023 SMB Online Conference.

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Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host James sits down with Christophe Reglate of SXIPHER.

Look out for the PROMO for 20% off in the month of March!

https://www.sxipher.ai/

https://www.linkedin.com/in/christophe-reglat-7360b0141/

Call: (386) 479-4074

Email: [email protected]

—

Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Yes, another opener about the weather. ;)

1.) The MSP Question of The Week

How can small MSPs compete with larger firms in the same market?

https://www.msptoday.com/topics/msp-today/articles/458682-msps-must-focus-strengths-not-be-afraid-partner.htm

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2.) Notes on The News

The AT&T outage results in $5 credit to all affected users.

...And the Media Industry suffers in the face of social media newsbreaks.

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Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We are back after the long weekend with great hair...

1.) MSP Question of the week:

How do you qualify an opportunity so you don't waste your time?

Check out Amy's whitepaper:

https://www.thirdtier.net/product/whitepaper-how-to-build-a-valuable-local-linkedin-network/

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2.) Notes on the News and Our Favorite Social Media

Apple Vision Pro is out: 1st new product in 7 yrs – VR headset $3499

https://www.cnn.com/2024/02/02/tech/apple-vision-pro-what-you-need-to-know/index.html

Markets are way up except for Snapchat – down 30% reported a 248m loss in their most recent qtr announcement.

AND

We dive into our favorite social media for business use and why...

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3.) Five Minutes with A Smart Person – Christophe Reglat of SXIPHER

A preview of James's interview with Christophe Reglat of SXIPHER on Penetretation Testing with AI.

https://www.linkedin.com/in/christophe-reglat-7360b0141/

https://www.sxipher.com/

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Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Host James sits down with Val King.

Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company's product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare. Currently Val serves in a dual role as CIO for a regional healthcare system.

"The last 18 inches between the screen and the end-user is the Point of Execution, where end user experience matters, where technology either improves productivity, and thus the business, or hinders it.

"Every business needs IT. Every business buys IT, but not every business is able to confidently cross that divide from IT being just a cost of doing business to a tool delivering outcomes that makes business measurably better." Val is focused on making this a core competency of Whitehat Virtual Technologies, benefiting every customer we serve.

https://www.whitehatvirtual.com/

https://www.linkedin.com/in/valking/

—

Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

1.) MSP Question of The Week

How important is work culture as it relates to acquisition or merger?

and

Why everything boils down to customer experience...

See: https://www.channele2e.com/native/customer-experience-is-everything

2.) Five minutes with a Smart Person - Val King of Whitehat Technologies

Val is the CEO of Whitehat Virtual Technologies and responsible for day-to-day-operations, as well as leading the company's product development and technology strategy. Val has 20 years of experience in technology, compliance, and security in regulated industries, particularly in financial services and healthcare. Currently Val serves in a dual role as CIO for a regional healthcare system. "The last 18 inches between the screen and the end-user is the Point of Execution, where end user experience matters, where technology either improves productivity, and thus the business, or hinders it. "Every business needs IT. Every business buys IT, but not every business is able to confidently cross that divide from IT being just a cost of doing business to a tool delivering outcomes that makes business measurably better." Val is focused on making this a core competency of Whitehat Virtual Technologies, benefiting every customer we serve.

https://www.whitehatvirtual.com/

https://www.linkedin.com/in/valking/

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Our upcoming events:

AUSTIN TX – MASTERMIND LIVE (March 28-29th)

http://bit.ly/kernanmastermind

https://kernanconsulting-mastermind.mykajabi.com/mastermind-event

Use "EARLYBIRD" as the coupon code to save $200!

Irvine CA – SMB Techfest (Feb 8th-9th)

Make sure you catch Amy at SMB Techfest!

https://www.smbtechfest.com/events.asp

Our Social Links:

https://www.linkedin.com/in/james-kernan-varcoach/

https://www.facebook.com/james.kernan

https://www.facebook.com/karlpalachuk/

https://www.linkedin.com/in/karlpalachuk/

https://www.linkedin.com/in/amybabinchak/

https://www.facebook.com/amy.babinchak/

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.