Dave Kerpen, CEO of Likeable Local, joins the Social Pros Podcast to discuss his new book "The Art of People" and how proper listening can make you a better person, partner, and social pro.

Special thanks to our sponsors:

• Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media St [...]

Jay Baer, President of Convince & Convert, joins his own Social Pros Podcast to discuss "Hug Your Haters" and why 80 percent of businesses think they are delivering great customer service but only 8 percent of those customers agree.

Heidi Sullivan and Todd Cameron, Senior VP at Cision and Head of Content and Strategy at TapInfluence respectively, join the Social Pros Podcast to discuss their brand new Influence Pros Podcast and how influencers are causing a marketing paradigm shift.

Special thanks to our sponsors:

Kandi Steiner, Senior Social Media Specialist for Publix Super Markets, joins the Social Pros Podcast to reveal how a chain of 1,100 stores maintains close relationships with all their customers through social.

Special thanks to our sponsors:

• Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Medi [...]

Matt See, Director of Social Media and Games at HSN, joins the Social Pros Podcast to share his path to social authenticity which begins and ends with the individual customer.

Special thanks to our sponsors:

• Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy: http://www. [...]

Lindsay Listanski, Senior Manager of Media Engagement for Coldwell Banker, joins the Social Pros Podcast to share her approach to using social video and how it can motivate a business team of 80,000 to success.

Special thanks to our sponsors:

• Salesforce Marketing Clo [...]

Neil Tolbert, Digital Marketing Manager for Mack Trucks, joins Social Pros to discuss the B2B advantage for using marketing automation to capture leads, drive sales, and enrich client relationships.

Special thanks to our sponsors:

• Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy:

Jonathan Wichmann, Co-Founder of Orca Social, joins Social Pros to share his expertise and key insights on creating a successful B2B social presence.

Special thanks to our sponsors:

• Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy:

Susan Baier and Drew McLellan, Founders of Audience Audit Inc. and Agency Management Institute respectively, join Jay and Adam on Social Pros to discuss the surprising reasons why companies give agencies their walking papers and what that means for the evolution of advertising.

Kevin Berk, Founder and CEO of ServiceGuru and Social Media Manager of 4+-star fast casual chain Pita Jungle, joins Social Pros to chat up the untapped power of truly great customer service.

Special thanks to our sponsors:

• Salesforce Marketing Cloud (#Winning at Social, 4 Steps to Enhance Your Social Media Strategy: [...]