Dan Gingiss, Director of Digital Customer Experience & Social Media at Discover

Bob Knorpp, Host of the Beancast Marketing Podcast and President of The Cool Beans Group [...]

Nick Cicero, Director of Client Strategy at Expion

Josh Bernoff, Senior Vice President of Idea Development at Forrester

Dana From, Social Media Marketing Manager at Sprouts Farmers Market

Adam Singer, Analytics Advocate at Google, joins the

Peter Shankman - entrepreneur, author, and consultant - joins the Social Pros Podcast this week to discuss the essentials of social media customer service, including managing social media presence, balancing marketing and customer service, and empowering employees to make a [...]

Paul Matson, Head of Content & Social Media at Groupon

Michael Toner, Social Media Manager at Navy Federal Credit Union, joins the Social Pros Podcast this week to discuss focusing on culture to perfect social media strategy, how he puts content first and foremost in his engagement with customers, and his plan to harness the power of internal brand ambassadors.

Chad Mitchell, Senior Director of Digital Communications for Walmart, joins the Social Pros Podcast this week to discuss his social team's changing structure, managing the reputation of a company that operates on so many levels, and staying authentic with a global brand.