Socially Supportive: Customer Care the Social Way

By Frankie Saucier

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FAQs about Socially Supportive: Customer Care the Social Way:

How many episodes does Socially Supportive: Customer Care the Social Way have?

The podcast currently has 229 episodes available.

Socially Supportive: Customer Care the Social Way episodes:

September 22, 2017 Episode 17 – 3 Team Structures for a Social Customer Care Team with Al Hopper
A free form Friday episode. On Friday we go free style and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy go to www.MorningBrookeDigital.com “Soldier, shut up and…
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21min
September 21, 2017 Episode 16 – Trolls: How to Respond
A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy visit www.MorningBrookeDigital.com “I just use my haters as motivators.” – www.curiano.com Book of…
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21min
September 20, 2017 Episode 15 – 10 Steps to Excellent Social Media Customer Care by Headway Capital
A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy go to www.MorningBrookeDigital.com “Make every…
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20min
September 19, 2017 Episode 14 – Whatsapp as the New Frontier for Social Customer Service
Whatsapp as the New Frontier for Social Customer Service A Tech Tuesday Episode. All things Technology related to providing digital customer service. Brought to you by: The Social Pack. Get on the Inside to stay on the top side. Head to SociallySupportive.com and join today for the latest tips, tricks and technology in social customer care. MorningBrooke Digital. Visit www.MorningBrookeDigital.com for…
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15min
September 18, 2017 Episode 13 – Reports: The What, The Why, and The Impact
A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy go to www.MorningBrookeDigital.com “Be Bold. Be Brief. Be Gone.” – The Great Unknown.…
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18min
September 15, 2017 Episode 12 – Strategic Internal Alliances
Strategic Internal Alliances A Free Form Friday Episode. On Friday we just go free style and talk about whatever we want. Because it’s Friday! Brought to you by: The Social Pack. Get on the Inside to stay on the top side. Head to SociallySupportive.com and join today for the latest tips, tricks and technology in social customer…
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19min
September 14, 2017 Episode 11 – Top 4 Reasons to Leverage Social Messaging Apps for Customer Care with Sarah Grace McCandless
A Thoughtful Thursday Episode. On Thoughtful Thursday we discuss deep thoughts including overarching strategy and organizational structure. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy go to www.MorningBrookeDigital.com “You should message a business just the way you…
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21min
September 13, 2017 Episode 10 – Frankie’s 5 Tips for Responding During Severe Weather
A Wisdom Wednesday Episode. On Wisdom Wednesday I bring wisdom from the best books, articles, videos etc. and share the highlights with you! Recorded from my closet during the aftermath of Hurricane Irma from the North Atlanta Suburbs. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke…
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18min
September 12, 2017 Episode 9 – Beyond Chatbots with Michael Haisten
A Tech Tuesday Episode. Tech Tuesday focuses on technology like chatbots, AI, social care engagement platforms, Community Forums platforms, updates on Twitter and Facebook, etc. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy go to www.MorningBrookeDigital.com…
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20min
September 11, 2017 Episode 8 – Frankie’s Top 9 KPIs Part 2
Part 2 of a 2 part series. Catch part 1 on Episode 3. A Manic Monday Episode. Manic Monday focuses on Numbers, Measuring, Reporting and Workforce Management. Brought to you by: The Social Pack: Get on the inside to stay on the topside. Join today! MorningBrooke Digital Consultancy: If you need help with digital customer support strategy…
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17min

FAQs about Socially Supportive: Customer Care the Social Way:

How many episodes does Socially Supportive: Customer Care the Social Way have?

The podcast currently has 229 episodes available.