Solutions Delivered

This edition of Solutions Delivered, the podcast of PP&C Consulting, looks at the increasing appetite law firms have developed for outsourcing many business functions, including marketing and business development. PP&C’s Bob Robertson discusses this evolving trend with Mike Raposa of RR Donnelly.

How has the pandemic changed attitudes at law firms for outsourcing key activities, including BD? What are the cost factors to determine whether to keep marketing in-house or outsource it? How do you manage it?

Senior consultants Michelle Murray and Tom Mariam in this edition of Solutions Delivered, the podcast of PP&C Consulting, expand their previous conversation about client communications to discuss the key tools to use. From published articles to social media to videos and podcasts, law firms are using multimedia approaches to reach their clients about important business issues in a personal way. Find out which tools work best for which audiences and how to take full advantage of them together and separately.

Senior consultants Michelle Murray and Tom Mariam discuss, in this edition of Solutions Delivered, the podcast of PP&C Consulting, the importance of reaching out to clients and strengthening relationships. Find how law firms have changed their approach to marketing communications by focusing on key issues and finding new ways to deliver their lawyers’ insights to their most important constituents. Learn how to determine what clients really want to know from their lawyers and how to do so effectively.

Solutions Delivered, the podcast of PP&C Consulting, focuses on how law firms recruit new lawyers and then incorporate them into the firm. PP&C’s Yolanda Cartusciello talks with Scott Love, founder of The Attorney Search Group, about how firms can identify the right candidates and what will attract them to make a career move.

Once a firm has acquired new legal talent, how can it most effectively integrate its laterals with its attorneys and clients? What has the pandemic meant for lateral recruiting?

Solutions Delivered, the podcast of PP&C Consulting, focuses on how the legal industry is reckoning with the issues of race, institutional bias, and diversity. PP&C’s Aric Press talks with Judge Patricia Brown Holmes, Managing Partner of Riley Safer Holmes & Cancila LLP about how law firms can - and should - build a stronger awareness internally of the realities facing lawyers of color.

How do firms move beyond simply hiring a diverse group of lawyers and make them truly feel part of the fabric of the firm?

Solutions Delivered, the podcast of PP&C Consulting, focuses on how law firms have had to change due to the impact of the COVID-19 Pandemic. PP&C’s Aric Press talks with Judge Patricia Brown Holmes, Managing Partner of Riley Safer Holmes & Cancila LLP about how the pandemic is impacting the relationship law firms and lawyers have with their clients – and with each other.

Which changes are here to stay? What issues are clients asking outside counsel to help manage in addition to their usual work matters?

This edition of Solutions Delivered, the podcast of PP&C Consulting, focuses on how law firms and their lawyers can develop business by turning client listening programs into opportunities to adjust relationships with in-house counsel.

Special guest Eric Hartline, counsel and head of legal operations & strategy at Guardian Life, joins PP&C’s Michelle Murray to Identify techniques to create and foster client referrals. Learn what in-house counsel seek from their outside counsel and how to best approach them.

The premiere edition of Solutions Delivered, the podcast of PP&C Consulting, focuses on how law firms can adapt their business development efforts to succeed in the new dynamic created by the pandemic.

PP&C’s Yolanda Cartusciello and Bob Robertson host a forward-looking discussion with their special guest, organizational design consultant and strategist Seth Appel.

How is client service being impacted? What new roles are emerging to generate revenue? What new law firm models could materialize?