Reflecting back on twelve episodes of Solving for Change, hosts Mike Reeves and Marc LeBlanc discuss the trends that have shaped enterprise technology over the past year and share their thoughts on themes that will evolve over the coming months.

Talking about where we're headed with technology trends like agentic AI and OT security, Mike and Marc give us a peek at what they'll be talking about in future episodes.

In the age of artificial intelligence, enterprises must embrace new leadership to transform and thrive. 

With enterprises scrambling to bring in artificial intelligence (AI) and large language models (LLMs), many are learning the importance of clean data and strong data strategy. 

Access to care is the biggest challenge facing Canadian healthcare. With wait times at record highs, Canadians are waiting longer than ever to for necessary procedures and hospitals are struggling to manage the backlog. But a new technology already being tested in Newfoundland and Labrador has the potential to change all that. 

At GE Aerospace, an engine manual could consist of more than thirty 4 to 8-inch thick binders in the past. 

Twenty years ago, the company converted these manuals to digital. But there were challenges ahead. 

In this episode, Steve Pasch, a technology leader at GE Aerospace talks about how his team, focused on innovation and meeting user needs, has modernized the application with advanced functionality. The results of their efforts speak for themselves. In less than 18 months, GE Aerospace has gone from 40,000 pages of documents uploaded to close to 300,000 and reduced the workload of its librarians by 50%. 

Traditional hardware consumption models are evolving and the benefits of pay-as-you-go consumption are changing the way leaders approach IT investment.

As 2024 comes to a close, Marc LeBlanc continues the conversation about enterprise AI. This time, he welcomes Todd Wilson from Red Hat to explore the evolution of artificial intelligence as a tool to accelerate and scale initiatives in operations and development within enterprises. Discussing the potential of intelligent platforms and development tools to empower ops and dev teams, Todd reminds listeners of the importance of starting small, starting simple, and proving out a value before scaling initiatives that leverage emerging technology. With this approach, technology teams can manage their investments and lower the barriers to entry. 

Pressure from the board to implement artificial intelligence, or AI, is mounting in enterprises across industries. Yet, only 7% of companies have been able to implement AI in a production environment at scale. Many others are struggling to choose use cases and make the business case for them. In this episode, Chris Falloon Head of Global Practice at the Transformation Office at DELL Technologies, joins Mike Reeves to share his practical advice for enterprises getting started with AI. Drawing from his experience working with enterprises around the globe, Chris discusses the value of identifying patterns of use cases that would benefit from AI within an organization to wrap structure around the decision of where to start.

‍Interested in learning more about how you can bring AI into your organization? Connect with Chris via email: [email protected]

Telecommunications is a competitive industry where success is defined by network performance. In this episode, we take a close look at how a Canadian telecommunications provider transformed its network operations with artificial intelligence (AI). Welcoming Hart Ripley, National Automation Lead & Solutions Architect for the Office of the CTO at MOBIA, Marc Leblanc uncovers how this organization implemented AI and ML tools to take its network operations centre (NOC) from reactive to proactive, anticipating issues that could arise on the network and planning their resolution in advance.

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Like many large-scale transformations, this one wasn’t straightforward. For this telecom, modernizing infrastructure was a necessary first step to implementing AI. Find out how they tackled this challenge and what lessons they learned along the way on the journey to improving network operations.

Cyberattacks on the retail sector are on the rise and the costs are adding up for Canadian retailers. According to the Retail Council of Canada, the average cost of a data breach for a Canadian retailer is $5.64 million–more than $1 million higher than the global average. But these attacks affect customers and employees, too. Exposing personal identifiable information, phishing, ransomware, and other cybercrimes leave people vulnerable to fraud and theft. In this episode, cybersecurity expert, Ashif Samnani joins us as we discuss the importance and nuances of cybersecurity and security incident recovery in retail.