In this episode, Hilary takes you back to 1907, when Neiman Marcus opened its doors under unexpected circumstances — with only one founder present on opening day. From its fragile beginnings to the 1913 fire, the ambitious rebuild, and the rise of Stanley Marcus, this is the story of how a small 50-foot storefront in Dallas became one of the most influential names in American fashion.

You’ll hear how Chanel’s visit to Dallas shaped global style, how Neiman Marcus defined luxury retail for decades, and why the Downtown Dallas flagship still matters today — especially as conversations continue about its uncertain future.

Hilary also shares her own experience visiting the store for the first time, and how stepping inside felt like stepping back in time.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

This week, we’re diving into the real history behind Black Friday, how the 2000s  pushed retail into full holiday overdrive, what it was really like inside major stores during December, and how COVID briefly changed everything. From long hours and blackout dates to the magic moments only retail workers understand, this episode breaks down why holiday schedules feel so heavy — and why joy still finds a way to show up.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

The holidays feel magical for shoppers… but for retail workers, December often feels like a marathon you never trained for.
 In Part 1 of this two-episode series, we’re taking a step back — way back — to uncover how holiday retail schedules were built over the last 100 years.

From the glamorous department store palaces of the 1920s…
 to the bustling mall culture of the 80s…
 to the big-box boom of the 90s…

We’re exploring how long hours, blackout dates, and mandatory holiday availability became the norm — and why December still carries so much emotional weight for the people who work behind the counter.

If you’ve ever wondered, “Why does holiday retail feel like THIS?” — this episode is your answer.
 Part history lesson, part retail time-travel, and all heart.

Next week: Part 2 — how COVID, corporate decisions, and modern retail culture reshaped today’s holiday schedules, and what it means for workers now.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

it’s time to say the quiet parts out loud.

In this episode, Hilary welcomes back her longtime friend and fellow retail veteran, Phaedra, for a raw, real, and surprisingly relatable conversation about the triggers, stress, and emotional toll that come with a life behind the counter.

From morning meeting call-outs and impossible goals, to holiday chaos, demanding clients, toxic leadership, and the constant pressure to perform — we break down what retail does to you mentally, emotionally, and physically over time.

No names, no companies… just lived experiences.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode, we explore what it’s really like working on commission in luxury retail, including new sales programs like Saks Global’s Seller Success Track.
 We discuss pressure, client relationships, burnout, and how sales goals impact departments like beauty, fragrance, RTW, shoes, jewelry, and men’s.
 Perfect for anyone working retail, managing a sales team, or curious about the emotional side of the luxury customer experience.

Do programs that highlight top sellers help everyone… or only a few? What do you think?

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It’s Discontinued, Hilary gets real about the “Mean Girl” energy that can take over retail counters, back rooms, and even leadership meetings — and how fear-based goals, gossip, and competition can destroy teamwork.

From luxury beauty floors to corporate sales meetings, Hilary unpacks what really happens when kindness gets mistaken for weakness — and why choosing grace, empathy, and integrity will always be the ultimate power move.

💄 She dives into how company culture shapes this behavior, what happens when fear replaces trust, and why brands like Sephora, Rare Beauty, Costco, and H-E-B prove that kindness isn’t just good energy — it’s good business.

This episode explores how you can protect your peace, build genuine community, and rise above the mean-girl chaos — one smile and one act of kindness at a time.

👑 Because being mean might get attention… but kindness? That’s the real crown.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

You can smell it before you walk through the door — the scent of luxury, competition, and pure chaos. In this episode of Sorry, It’s Discontinued, Hilary dives into the fascinating world of fragrance: where brands battle for attention, associates fight for their goals, and every bottle tells a story.

From billion-dollar perfume houses to niche boutiques like The Scent Room in Dallas, Hilary unpacks what makes fragrance one of beauty’s fastest-growing — and most emotional — industries.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

Managers are the heartbeat of retail — the ones who set the tone, inspire their teams, and carry more pressure than most people ever realize. In this episode, Hilary explores the emotional and practical realities of leadership behind the counter — from department and counter managers to store directors.

She shares personal stories about the leaders who shaped her career — the ones who lifted her up and the ones who taught her what not to do. From emotional exhaustion to the power of empathy, this episode dives deep into what it really means to lead with heart in today’s retail world.

Featuring Fun Facts with Hilary about Stanley Marcus, Roz Brewer, Mary Dillon, Deirdre O’Brien, and Pat Farrah — this is a love letter to every manager, mentor, and “retail warrior” who keeps the floor running and the team inspired.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this follow-up to my first customer service episode, I’m taking a deeper look at how service has evolved — from the golden age of department stores and handwritten thank-you notes to today’s fast-paced, digital-first world.

We’ll revisit the days when service meant connection, kindness, and care, and explore how the meaning of “helping people” has changed in a culture that wants everything now.

From tea rooms and beauty counters that felt magical to the burnout of modern retail, this episode dives into what we’ve lost, what we’ve learned, and why empathy might just be the comeback trend we all need.

If you’ve ever worked with tired feet, smiled through exhaustion, or just needed to hear someone get it — this one’s for you.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife

In this episode of Sorry, It’s Discontinued, Hilary takes you behind the counter to explore the evolution of customer service in retail—from the early days of luxury department stores with tea rooms, lounges, and unconditional returns, to today’s digital era of virtual styling, curbside pickup, and “complimentary” beauty events.

Hilary unpacks the hidden costs of pampering services like makeovers, spa days, and artistry appointments, revealing how the word free has created challenges and entitlement in modern retail. She contrasts the old-world charm of Saks, Macy’s, and Dillard’s with Sephora’s structured service model, showing how boundaries and clear expectations can transform both the customer and associate experience.

This episode shines a light on the realities associates face—from late arrivals and no-shows to commission pressures—and reminds us why kindness, respect, and boundaries are essential for a healthier retail culture.

If you’ve ever wondered why customer service feels so different today—or what it really takes to create memorable experiences in retail—you won’t want to miss this deep dive.

💋Have a discontinued favorite or retail story? Share it with Hilary here!

Support the show

If you enjoyed this episode, please follow Sorry, It’s Discontinued on your favorite podcast app, and leave a quick rating or review—it really helps our retail family and fellow customers find the show.

You can also connect with me on Instagram, TikTok, and Facebook @sorryitsdiscontinued. And if you have your own behind-the-counter story, discontinued product heartbreak, or beauty industry confession, send it my way—your story might be featured in a future episode.

This podcast is independently produced and is not affiliated with any brands or companies mentioned. All stories and opinions shared are personal, reflecting the real-life experiences of those who’ve worked in this industry with heart and hustle.

Thank you for being here 💄

the website: www.sorryitsdiscontinued.com

Connect with me:
Instagram & TikTok: @sorryitsdiscontinued

Listen wherever you get your podcasts 🎧

Want to share your story or suggest a topic?
Visit www.sorryitsdiscontinued.com and scroll to "Tell Me Your Story"

New episodes every Thursday
#SorryItsDiscontinued #BeautyPodcast #RetailLife