Spapreneur Podcast

Spapreneur Podcast

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Spapreneur Podcast episodes

  • Making Your Spa a Place Where People Want To Work
    On today’s show: How to listen to your staff members so you can create an environment that serves the clients and the therapists well. Take the time to listen to your staff when they have concerns and questions about your business. Topics: Not everyone deals with changes well Know the personalities of all the people…
    20 min
  • Mo Front Desk Mo Drama
    On Today’s Show: More adventures in front desk land – because sometimes we don’t get it right. You don’t understand multitasking until you’ve run our front desk – which is why we put a lot of value on who we hire for the position and who we don’t. Listen and learn from our latest front…
    25 min
  • Ask the Spapreneurs: Do Best of Contests Matter?
    On this week’s Ask the Spapreneurs a Facebook group member asks the question – do best of contests really matter? Ramona gives the low down in this quick Ask the Spapreneurs episode. Want to ask the Spapreneurs a question? Join our free Facebook Community! There you can engage with the Spapreneurs and all of our…
    5 min
  • Don’t Pick a Stupid Spa Name
    On today’s show: The name you choose for your business matters – a lot. It’s often the first impression of your business. Don’t set yourself up for questions you don’t want to answer. Topics Why competitors don’t matter The competitor down the road is stupid – wait until you hear this story We have enough…
    17 min
  • Pick Up a Phone and Call Your Clients
    On today’s episode: Technology has helped us grow our business, but there is a limit to it. How you respond using technology matters – because often we can’t put emotion into an email or text response – so how do you handle that in what is a very personal business? Topics Covered How technology is…
    22 min
  • Work Your Front Desk!
    On today’s episode, we’re talking about the front desk! When you have a great front desk it frees you up to do other things. Topics We Cover: Don’t be afraid to relinquish control is a freeing experience if you do it right What happens when Lynn has to run the front desk – it becomes performance…
    23 min
  • Managing Client Expectations
    The Spapreneurs are back and have lots of great stories and tips for managing client expectations! Topics: Where Lynn and Ramona went during February What happens when clients expect one thing, and you deliver something else What your website is showing what the client is going to expect Setting up protocols and how to follow them…
    21 min
  • Creating a Fun Atmosphere for Your Spa Staff
    If you had the February like we did then you need to figure out ways to make your staff feel as pampered as your spa guests. We give you some great ideas how to invest in your people because when everyone is happy the clients can feel it. And it keeps people from poaching your…
    16 min
  • 1 Client Retention Hack Spas Can’t Skip
    On today’s show, Lynn and Ramona talk all about building client retention with one simple hack – giving the client a reason to return. Giving a client a reason to return is crucial to the building of your business. Too often we see Spapreneurs saying they can’t build repeat clientele or they just aren’t getting referrals. Not true…
    21 min
  • Delegation is a Business Owner’s Best Friend
    We’re talking about control issues and the importance of delegation as you grow your business. Y’all have been asking about how to build your staff, but you have problems letting things go. Or you’re worried that if you hire someone, they won’t do it just right. Here we break down how we handle bringing in…
    30 min

About Spapreneur Podcast

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Spapreneur® is the podcast where we help day spa, salon, nail, and massage therapy owners build long-lasting and successful businesses. With actionable, real-life tested tips and tricks, Spaprenuer® is the podcast where real-life spa experts come on to help you with all the business aspects of running your day spa, salon, and massage therapy studio. We help you build your business beyond the treatment room.