On this episode, we’re sharing some of our most recent complaints and negative reviews, which ones we took seriously, and how we acted on them. All complaints should be taken seriously on first look, but not all of them require you to take action! Some clients just like to complain. The customer is not always…

On this episode, we’re giving you the rules you need to follow to max out on retail sales. We know that your business is about selling services but having some extra income from selling retail can be a nice bonus for your spa. We’re covering everything from what products to pick, why those ones, how…

On this episode, we’re talking about the boundaries that you should be setting yourself to take control of your business. You need to remove yourself from the energy suckers and negative things in your life, set clear boundaries and stay true to your core values. Do you have a team member that drains energy from…

On this episode, we’re adding some summer sparkle after being inspired by one of our Spapreneur Community members! Have you thought about changing things up to make your spa appealing to your clients in the warm summer months? How about offering cool towels, water with inspiring summer flavours, or even something as simple as adding…

On this episode, we’re talking about trading your services. How many times have you offered a massage to someone for something in return, rather than for the cash? Trading and bartering is a big thing in business. You have to weigh out the pros and cons of your trade and ask yourself if it’s something…

On this episode, we’re talking about an extreme uncontrollable event that happened near our Spa – it was like something off a TV drama! Thanks to the emergency plans we have in place we were able to manage the situation, inform all our staff and clients promptly and get things back on track a lot…

On today’s episode, we’re talking about why having the right mindset is key to helping your business grow. Whether you’re trying to run a business, grow personally or just survive your busy days, mindset plays a huge part. If you’re complaining that your business isn’t making any money, you “don’t have time”, or you’re holding…

On today’s episode, we’re talking about those times when you just can’t seem to say no! It can be so hard to admit that you don’t know how to do something, especially when it comes to your business. The problem with that is you’re probably having a negative impact on your spa business than what…

On today’s episode, we’re talking about seasons of distraction. Time and time again I see so many spa owners using Summer as an excuse as to why they’re not busy in their business. Hear me loud and clear! There is no quiet time when it comes to managing your day spa. You might not have…

On today’s episode, we’re talking about some of the things you absolutely can DIY in your spa business, and knowing when it’s time to get in the professionals. How good would it be if you could outsource all the things that keep your business running and your spa looking good? Marketing, laundry, administration, even the…