SPEAK UP AND STAY ALIVE PATIENT SAFETY RADIO

VISIT the book page                   In 2004 Mr. Schwartz presented to the local emergency room with …

The following audio interview will be transcribed to text to create a chapter in the upcoming charity/anthology titled HIGHWAY TO HEART, HUMOR, and HONESTY in HEALTHCARE.

Available late Spring/early Summer 2020.

VISIT the book page

 

 

 

 

 

 

 

 

 

Lee Varner is the past Director of EMS services at the Center for Patient Safety. Lee holds both a Bachelor’s and a Master’s Degree of Science in EMS from Creighton University in Omaha, Nebraska. Lee has been a flight paramedic for a hospital-based air medical service and also served at the St. Charles County Ambulance District for over 20 years. Lee is a licensed paramedic, he has certifications as a Just Culture trainer and as a Professional in Patient Safety. He has developed innovative approaches and educational programs to reduce preventable patient harm in EMS. Including the EMSFORWARD campaign, co-development of the EMS Safety Culture Assessment, workshops, and frequent speaking engagements. Lee is a founding member of the National EMS Safety Council, an active member of the NAEMT, and served on the CAAS Standards and Revisions Committee.

 

 

The following audio interview will be transcribed to text to create a chapter in the upcoming charity/anthology titled HIGHWAY TO HEART, HUMOR, and HONESTY in HEALTHCARE.

Available late Spring/early Summer 2020.

VISIT the book page

 

 

 

 

 

 

 

 

 

I am an experienced physician practice management professional supporting multiple practices. My experience has taught me that enhanced communication skills enable medical staff and physicians to improve a patient’s perception of the care they receive. As a training professional with more than 20 years’ experience, I excel at delivering communication skills training that focuses on the empathetic use of words, body language and vocal tone to achieve more therapeutic interactions. I develop interactive sessions to engage clinicians and show them that subtle changes in their communication styles can positively affect the lives of patients, families and co-workers.

Additional practice management skills include: Identifying and developing needed programs and services; creating group purchasing programs, coordinating physician events, developing and delivering new educational events for staff and physicians and championing the independent practices within a corporation.

I am a fellow in the MGMA (Medical Group Management Association) and certified patient experience professional in the Beryl Institute.   My undergraduate training was in Supervision from Purdue University.   I am blessed to have two living parents, a spouse, two grown children and one grandson who are my reason for being passionate about patient experience.

Today’s guest, Anya Grace shares ‘spot on’ information about those who live with chronic pain and the sometimes unfair treatment they receive from the public and healthcare.

 

 

 

 

 

 

 

 

 

 

The following audio interview will be transcribed to text to create a chapter in the upcoming charity/anthology titled HIGHWAY TO HEART, HUMOR, and HONESTY in HEALTHCARE.

Available late Spring/early Summer 2020.

VISIT the book page

 

 

 

 

 

 

 

 

 

Dana Hutson is Founder of Cancer Champions, LLC helping individuals and families gain clarity in the confusion of a cancer diagnosis.  She compassionately consults, educates and facilitates for individuals and their loved ones as they navigate a complicated healthcare system empowering them to make life-altering decisions with confidence.  Prior to founding Cancer Champions Dana amassed a wealth of oncology expertise over a 25 year career within the BioPharma industry.

She combines her unique knowledge of the healthcare system with her compassion for people experiencing a disruptive diagnosis to provide private medical navigation and educational seminars.

Dana is a CampaignZERO, families for patient safety, community educator, immediate Past- President of the National Association of Women Business Owners Greater DC and serves on the boards of Sahasara Deepika Foundation for Education and Samaritan Ministry of Greater Washington

Dana received her Bachelor’s Degree in Marketing from the University of Alabama.

She lives with her husband and teenage children in Mason Neck, VA and is passionate about serving the underserved, increasing healthcare literacy and spending time with family, riding horses and Jesus.

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CERTIFICATIONS & LICENSES

Certified Patient Advocate

Patient Advocate Certification Board, Inc.

Community Educator, CampaignZERO

 

The following audio interview will be transcribed to text to create a chapter in the upcoming charity/anthology titled HIGHWAY TO HEART, HUMOR, and HONESTY in HEALTHCARE.

Available late Spring/early Summer 2020.

VISIT the book page

 

 

 

 

 

 

 

 

 

Dr. Doug Finefrock, an Emergency Medicine (EM) physician, has dedicated his career towards teaching effective ways to improve the patient experience with continuous academic quality improvement. His academic career began in 2006 as a faculty instructor of medical students at Albert Einstein College of Medicine in Bronx, NY. He then became the Assistant EM Residency Program Director at Mount Sinai- Beth Israel Medical Center in Manhattan, NY, where he was voted “Faculty Teacher of the Year” in his first year.

Dr. Finefrock now serves as the Vice-Chair of the Emergency Department (ED) at Hackensack University Medical Center in NJ. The busy ED has125,000 annual patient visits.  He is also the Director of the EM Residency Program that he founded in 2013.  The program is now the largest EM residency program in NJ with 36 total residents.  In 2018, Dr. Finefrock became the Vice-Chair of the Department of EM of the new Hackensack Meridian School of Medicine at Seton Hall.

Dr. Finefrock has partnered with The Sullivan Group to create the online, video communication PatientSET™ Program that is designed to improve the patient experience as well as HCAHPS scores.  Physicians and nurses in over 300 hospitals throughout the country have used the PatientSET™ .

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The following audio interview will be transcribed to text to create a chapter in the upcoming charity/anthology titled HIGHWAY TO HEART, HUMOR, and HONESTY in HEALTHCARE.

Available late Spring/early Summer 2020.

VISIT the book page

 

 

 

 

 

 

 

 

 

Doug Wojcieszak is a disclosure training consultant who created Sorry Works! and has trained thousands of healthcare, insurance, and legal professionals. Wojcieszak is a sought-after speaker and trainer, and Sorry Works! content (books, booklets, on-line learning, etc) has become the “go to” references for organizations dealing with adverse medical events.  Sorry Works! and Wojcieszak partnered with The Sullivan Group to provide on-line disclosure training content for healthcare professionals.  Most recently, Wojcieszak led the transition of Sorry Works! to a 501c3 non-profit organization.  As a non-profit, Sorry Works! will focus on conducting research about disclosure while continuing to fulfill traditional roles of training and advocacy.  

Wojcieszak has had several personal and professional experiences with tort reform and medical malpractice issues. He lost his oldest brother to medical errors in 1998 and his family successfully sued the hospital and doctors with the case settling in 2000. The hospital attorneys – not the doctors – empathized with the Wojcieszak family, but only after the case was settled and money exchanged hands, and they did not admit fault or apologize for the fatal errors.

Around the same time his brother’s case was concluding, Mr. Wojcieszak became the Executive Director of Illinois Lawsuit Abuse Watch (I-LAW), a grass-roots, pro-tort reform group. He was able to place over 200 positive stories about lawsuit abuse and capping lawsuit damages with TV, radio, and print media throughout Illinois. During his time with I-LAW, Mr. Wojcieszak also first read and studied full-disclosure methods for medical errors as a way to lower malpractice lawsuits and liability costs as well as reduce medical errors. Mr. Wojcieszak left I-LAW in 2001 and shortly thereafter founded a public relations consulting firm. The firm had several clients, including a pro-plaintiffs group, Victims and Families United (VAFU). He served as the group’s spokesperson in 2004 and touted traditional plaintiffs/anti-tort reform messages such as insurance reform and increased doctor discipline. However, while representing VAFU, Mr. Wojcieszak revisited full-disclosure methods and created a marketing term- “Sorry Works!” – to successfully promote apologies for medical errors as the solution to the medical malpractice crisis. Mr. Wojcieszak was able to place over 50 stories about Sorry Works! during 2004 with numerous media outlets, including the Chicago Tribune, St. Louis Post Dispatch, CNBC, and a worldwide story through the Associated Press. He noticed that Sorry Works!, while agreeable to many trial lawyers, also attracted the interest and support of many doctors and insurers. These observations led Wojcieszak to create a new, separate group – The Sorry Works! Coalition – in February 2005 solely dedicated to promoting Sorry Works! and full-disclosure methods as a middle ground solution to the malpractice crisis.

Sorry Works! grew quickly over the years, attracting thousands of followers throughout the United States and around the world. The Sorry Works! website have been visited by thousands since 2005, and the group has been publicized in countless popular and trade publications, including Time Magazine, National Review, National Law Journal, and American Medical Association News.  Sorry Works!

The following audio interview will be transcribed to text to create a chapter in the upcoming charity/anthology titled HIGHWAY TO HEART, HUMOR, and HONESTY in HEALTHCARE.

Available late Spring/early Summer 2020.

VISIT the book page

 

 

 

 

 

 

 

 

 

Kayoko ‘Ky’ Corbet is a passionate board-certified patient advocate with a wide range of clinical nursing expertise and broad healthcare knowledge, who utilizes her communication, informatics and technology background for the benefits of the patients.

She was young and generally healthy working in a tech industry when she experienced unexpected scary episodes with the healthcare system. The medical issue eventually resolved but the whole experience made her realize how vulnerable and powerless patients can be. A few years later, she decided to change her career entirely and enrolled in a nursing school.

Ky loved working as a bedside nurse/charge nurse at hospitals (Oncology, Critical Care and Surgical unit at Holy Cross Hospital, Johns Hopkins Hospital) for about 5 years combined until she was badly burned out (emotionally and physically injured).

She studied Informatics and healthcare technologies in grad school that would improve patient care while recovering from the injury. However, upon graduation, she was unable to find a career that would actually help patients or clinicians (when the electronic medical record system was being implemented primarily for profit!), explored and worked on a few health-related professions and activities (home health case management, health coaching, startup company, healthcare activism) that allowed her to advocate for patients.

Then, Ky finally discovered independent patient advocacy as a profession and founded Patient Advocacy & Beyond, LLC in 2017. She serves clients in urgent medical situations, with complex medical conditions, or who undergo non-trivial surgeries, including billing issues. She also provides free or low-cost classes to the public that teach simple skills that most regular people can do to become more confident patients and improve their health care.

Education:

BS in Nursing, Johns Hopkins University, MD

MS in Nursing Informatics, University of Maryland, MD

MA in Speech Communication (focus on collaboration & decision-makings), Penn State University, PA

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The following audio interview will be transcribed to text to create a chapter in the upcoming charity/anthology titled HIGHWAY TO HEART, HUMOR, and HONESTY in HEALTHCARE.

Available late Spring/early Summer 2020.

VISIT the book page

 

 

 

 

 

 

 

 

 

Anya Grace is owner of a professional health-advocate business. She is a chronic pain sufferer of 18 years.  Her professional experiences include medical knowledge, crisis counseling, small group facilitation, public speaking and personal and family consulting. Anya is a passionate advocate for those with chronic pain and illnesses. She desires to educate families and medical health professionals on the realities of chronic pain.  Anya’s long-term vision is a medical system that surrounds the patient with a knowledgeable team of care managers, physicians, advocates, specialists, the patient and patient’s family. This team would develop a personalized plan that provides continuing support, compassion and the promise of hope for a viable quality of life.

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Website www.Anyagraceeducator.com  

E-Mail [email protected]

Message Phone: 269-319-3028

Facebook:   Anya Grace, BA

LinkedIn: Anya Grace, BA

1-800-SUICIDE-1-800-784-2433

1-800-273-TALK-1-800-273-8255

The following audio interview will be transcribed to text to create a chapter in the upcoming charity/anthology titled HIGHWAY TO HEART, HUMOR, and HONESTY in HEALTHCARE.

Available late Spring/early Summer 2020.

VISIT the book page

 

 

 

 

 

 

 

 

 

A lifelong activist for helping healthcare organizations create exceptional experiences for patients, families and the entire healthcare team, Wendy is internationally respected as a thought leader, healthcare executive, culture change strategist, coach, and author who has helped hospitals, health systems, and medical practices achieve breakthroughs in the patient, family and healthcare team experience. Before making her mark as champion of the international patient experience movement, Wendy was Vice President and change coach for the Albert Einstein Healthcare Network in Philadelphia where she worked for 20 years.

Wendy earned a Doctorate and Master’s degree from Harvard University, and a B.A. in Sociology/Anthropology from Oberlin College. A communication fanatic, Wendy has written 14 books on the patient experience, leadership, and service excellence.

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