In this week's Premier Skills English Podcast, Jack tells Rich about a bad hotel experience. The language focus is on words and phrases you can use at hotel receptions and the lesson includes 20 of the most common questions asked in hotels. Jack and Rich role play two different hotel situations and introduce lots of useful language at the same time. Your task is to write about a hotel that you've stayed in and then to upload it to a travel advice website. As always, we also have a new football phrase for you to guess. Enjoy! You can find all the learning activities on the website [http://premierskillsenglish.britishcouncil.org/skills/listen/podcasts/speaking-skills-hotel](http://premierskillsenglish.britishcouncil.org/skills/listen/podcasts/speaking-skills-hotel)