The Voice of Insurance

Special Ep Andrew Bart, CEO International Operations Crawford & Company: The Future of Loss Adjusting


Listen Later

One of life’s great paradoxes is that when something is so core to everything that you do that you can’t imagine being able to do your job without it, that’s often when take it a little for granted.


And I think that’s what the insurance industry is guilty of when we think of loss adjusters and other trusted third party claims professionals.

That’s why I’m delighted I was able to have such an in-depth and probing conversation with Andrew Bart CEO of International Operations at Crawford and Company.

It’s clear after our meeting that while many in the sector will regard Crawford’s services as a given and a constant, Crawford itself does anything but.

This may be a market-leading business with a very strong position globally, but it is constantly challenging, reinventing and disrupting itself as the world develops.

For instance, how does an adjuster scale up and scale down flexibly in the face of ever more frequent, severe and global loss events? And what about when these events occur simultaneously at different points in the world?

How does an adjuster rise to the challenge of new developments like parametric insurance, the huge increase in intangible assets and social phenomena like the gig economy?

And how about resurgent inflation and the mega-trend of ESG and the transition to net zero which is going to change fundamentally how insurers and their customers deal with all claims in the future?

Well, the answers are all here. And they involve a huge amount of technology and data and an enormous amount of collaboration as well as a subtle shift in focus from hindsight and learning historical lessons to foresight, prediction, prevention and prescriptive actions.

You may not have thought of all these things, but I can assure that Andrew has very deeply.

The result is a fascinating podcast that will give you a clear idea of what the third part claims professionals of the future are going to look like.

And I think that after this you won’t take loss adjusters for granted ever again.

...more
View all episodesView all episodes
Download on the App Store

The Voice of InsuranceBy The Voice of Insurance Mark Geoghegan

  • 5
  • 5
  • 5
  • 5
  • 5

5

25 ratings


More shows like The Voice of Insurance

View all
Money Box by BBC Radio 4

Money Box

44 Listeners

The Bottom Line by BBC Radio 4

The Bottom Line

34 Listeners

Political Fix by Financial Times

Political Fix

146 Listeners

Politics Unpacked by The Times

Politics Unpacked

117 Listeners

Newscast by BBC News

Newscast

650 Listeners

AJ Bell Money & Markets by AJ Bell

AJ Bell Money & Markets

12 Listeners

Behind the Money by Financial Times

Behind the Money

225 Listeners

Americast by BBC News

Americast

736 Listeners

The Rest Is Politics by Goalhanger

The Rest Is Politics

3,181 Listeners

The Rest Is Politics: Leading by Goalhanger

The Rest Is Politics: Leading

862 Listeners

The Rest Is Money by Goalhanger

The Rest Is Money

199 Listeners

Merryn Talks Money by Bloomberg

Merryn Talks Money

47 Listeners

Media Confidential by Prospect Magazine

Media Confidential

19 Listeners

Insurance Insider - Behind the Headlines by Sam Casey

Insurance Insider - Behind the Headlines

0 Listeners

The Economics Show by Financial Times

The Economics Show

139 Listeners