In this CE-approved release of Articles On-The-Go, Hank Balch considers an unconventional approach to staff competency -- "We put a premium on cross-training, while paying lip service (and low rates) for any type of true specialization in our field. Technicians who may be great at reading preference cards and picking case carts are rated as mediocre because they struggle to keep up with the various documentation points required during the sterilization phase. But what if we approached this from a different angle?"

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