Spot On Insurance

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Lorene Phillips is the Founder of Clarendon Wallace, a professional coaching service equipped with services for soft skill training for high performing professionals. She is an experienced Executive Coach with a long history of working in the insurance industry in Bermuda, London, and the United States. On top of leadership coaching, their company also provides etiquette coaching as well as stress management. Lorene is also a finance professional, having earned a BA in Economics from Acadia University.

Lorene joins us to discuss the importance of having a strong network of mentors as well as peers who can learn from you. She shares the challenges she encountered on her way to the top and the way she perceived these hurdles. She explains the origin story of Clarendon Wallace and the gap they intend to fill in the corporate world. She discusses the idea of being a Learn-It-All as opposed to being a Know-It-All. Lorene also describes how newcomers in the industry can jumpstart their careers through mentorship and networking.

"Build your network. Build it strategically, build it wide, and build it deep." - Lorene Phillips

Today on Spot On Insurance:

• The three types of challenges Lorene dealt with in her professional career.
• How Lorene viewed the challenges she faced in the industry.
• The economical effects the pandemic has had on Bermuda.
• What inspired Lorene to join the insurance industry.
• Why Lorene started Clarendon Wallace and how she came up with the name.
• How their company's programs help those who feel burned out or stuck in their careers.
• Why coaching lets you talk about the important things in your life.
• What it means to be a learn-it-all and how it relates to networking.
• The importance of finding the right mentors and becoming a mentor to others.

Key Takeaways:

• Coaching allows you to put aside time to create a lifeline for yourself.
• Setting aside time for your personal growth is important to help you take your career a step further.

Connect with Lorene Phillips:

• Clarendon Wallace
• LinkedIn

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

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Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Anthony Boquet is the Vice President of Sales and Marketing at The American College, a nonprofit, accredited, and degree-granting institution that focuses on financial services education. He is also a published author and wrote Bloodline of Wisdom, An Awakening of a Modern Solutionary, a book that was born after he read 111 books in a year and is centered around the philosophy and wisdom of King Solomon. Anthony is experienced in Financial and Estate Planning, public speaking, and insurance-related court cases.

Anthony joins us today to discuss why he needed to read 111 books to write Bloodline of Wisdom, An Awakening of a Modern Solutionary and the lessons he wants to impart to readers. He shares how he initially didn’t like the business of insurance and the pivotal moment that changed his mind. He explains how the pandemic has affected The American College and why they were always prepared for virtual learning. Anthony also discusses how the pandemic has forced every industry to adapt and why insurance remains resilient.

"We have to be measured in how we respond, and - as people - we have the ability to do that." - Anthony Boquet

Today on Spot On Insurance:

• What it was like living in a small community in the western part of New Orleans.
• How Anthony found success in insurance and when he decided to work full-time.
• Why Anthony was reluctant to sell life insurance.
• How the pandemic changed the way Anthony teaches financial services.
• How The American College was prepared for the pandemic.
• The three responses to fear and how it applies to what's happening today.
• Why he wrote Bloodline of Wisdom, An Awakening of a Modern Solutionary and why he had to read 111 books to author it.
• Anthony's opinion on how this year's economic plunge compares to what happened ten years ago.
• Comparing life insurance trust to putting an item inside a briefcase.
• Anthony's winning strategy when it comes to achieving goals.
• The significance of the number 3 in religion and numerology.

Key Takeaways:

• The American spirit always finds a way to cope during times of distress.
• The insurance industry is one of the few industries that need to adapt with the times almost every year.

Connect with Anthony Boquet:

• The American College
• Modern Solutionary
• Bloodline of Wisdom, An Awakening of a Modern Solutionary
• LinkedIn

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Tripp Wagner is the Director of Fire Forensics at Jensen Hughes, a company that provides safety, security, and risk-based consulting and engineering. He has over 16 years of experience in explosion and fire forensic investigations. Some of the duties he’s had with the company include investigation and analysis to pinpoint origin and cause of fire accidents and the technicalities in-between. Before becoming part of Jensen Hughes, Tripp spent 11 years as Deputy Fire Marshall of the State of Delaware.

Tripp joins us today to discuss why he’s always wanted a career involving fire and where his passion for the industry came from. He explains what Jensen Hughes does and how they investigate scenes and provide evidence in court. He shares how the pandemic has affected their response rate, especially with regards to fire accidents that happen inside people’s homes or apartments. He describes how 3D printing and virtual visits enabled them to work better despite the pandemic. Tripp also describes the kind of tech he wants to see built specifically for forensic engineering.

"PPE in our world before COVID was designed to protect us. Now, we’re like everybody else: PPE is designed to protect each other." - Tripp Wagner

Today on Spot On Insurance:

• The services Tripp's company offers regarding insurance and what they cover.
• When Tripp found his passion involved the fire industry.
• Common compounds that cause explosions and fires and how they influenced usage regulations.
• Why it can be tricky to determine whether a fire claim is legitimate.
• How the pandemic has affected the way they conduct on-site work.
• The social changes Tripp expects to see post COVID-19.
• Court procedures now in the time of the pandemic.
• Why taking a video of a scene can be tricky, especially during a trial.
• How 3D scanners have aided forensic engineering investigations.
• The kind of tech Tripp wants to see in their industry in the next few years.

Key Takeaways:

• The most disruptive thing the pandemic has done is delay every process in any job.
• We will be more efficient as the year goes by, but we will not be going back to the days before.

Resources Mentioned:

• Matterport

Connect with Tripp Wagner:

• Jensen Hughes
• Email: [email protected]
• Tripp Wagner on LinkedIn

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Caroline Thompson is the Head of Underwriting at Cowbell Cyber, an AI-powered cyber security insurance for small and medium businesses. The company provides 24/7 risk analysis, individual coverage level, and underwriting services done in minutes. Beyond her position at Cowbell Cyber, Caroline is also one of the main authors of their company’s blogs. She covers topics on new state laws and regulations and the different coverages their company offers.

Caroline joins us to share how Cowbell Cyber works to determine a company’s risk for cyber attacks before it even happens. She describes how she wound up working in New York and explains the concept of microinsurance. She explains why cybersecurity policies are almost constantly updating and how their company leverages the Dark Web for possible attacks and risks. She shares what Silent Cyber Risks and Standalone Insurance mean in the context of a cybersecurity risk management company. Caroline also discusses what their company often recommends to improve the cybersecurity of their clients.

"A lot of packaged policies end up covering a little bit of cyber - but not the entire extent." - Caroline Thompson

Today on Spot On Insurance:

• Caroline's work experience in New York and why she felt at home.
• What microinsurance is and why Caroline made a senior thesis based on that topic.
• The life decisions Caroline would have made differently in hindsight.
• The best time to step away from a good, but stressful job.
• The reason behind the company being named Cowbell.
• The newer types of cyber attacks and how the insurance industry keeps up.
• When insurers have to pay for claims for cyber losses for policies not designed for them.
• Defining Silent Cyber Risks and Standalone Insurance.
• Why companies should always opt for a standalone insurance for cyber security.
• The changes Caroline sees in the industry regarding how they guard against cyber risks.
• The security recommendations Caroline and their company provide to clients.

Key Takeaways:

• If it's been six months and you've been unhappy with whatever it is you're doing, it's time to change.
• A standalone insurance is ideal for covering all forms of cyber losses.
• Customers need standalone insurance in order to clarify everything.

Connect with Caroline Thompson:

• Cowbell Cyber
• Cowbell Cyber on LinkedIn
• Cowbell Cyber on Facebook
• Cowbell Cyber on Twitter
• Caroline Thompson on LinkedIn

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Margaret Spence is the Founder and CEO of C. Douglas & Associates, a risk management company that provides affordable injury management solutions and services to clients struggling with complex claims management. Some of the claims they handle include HR Compliance, Disability Management, Workers Compensation, and OSHA Compliance. Margaret is also the founder of The Employee to CEO Project, a coaching company that caters to women who want to advance their careers to C-Suite roles. Margaret is the author of the book Leadership Self-Transformation: 52 Career-Defining Questions Every High-Achieving Woman Must Answer, a career management model for women who aspire for higher positions in any industry.

Margaret joins us today to share what inspired her passion for risk management and her thoughts on the female role in today’s corporate America. She describes her childhood experience while growing up in the Bronx, what it was like to move to Jamaica as a high school student, and why she returned to the US for higher education. She describes what her day-to-day was like when she ran her company while still being an employee. Margaret also discusses what her company can do for organizations that have complex risk management problems and shares how the pandemic has made their job more relevant.

"Learn everything. Don't get caught up in the job title; get caught up in the skills." - Margaret Spence

Today on Spot On Insurance:

• Margaret's childhood experience in the Bronx and the different schools she went to.
• How the pandemic affected Margaret's personal life and her business.
• Margaret's time in Jamaica as a student and why she returned to the US.
• The various skills Margaret garnered throughout her career in the insurance industry.
• How Margaret started and ran her company while she was still employed.
• The wisdom Margaret received from working with different brokers.
• Winning clients by providing services in the form of professional advice.
• Mitigating the company's risks starting with the time someone is hired.
• The services and functions their company offers the industry.
• How they help hospital systems retool and reinvent their workers’ compensation program.
• How obese patients cause injuries to hospital workers within their stay.
• The difference between ‘the human’ and ‘the risk’ part of risk management.
• How the pandemic enabled C. Douglas & Associatesto promote TeleMed better.

Key Takeaways:

• You don’t always have to use data efficiently, but you always have to have it regardless.
• Don’t get blinded by what your job title says and focus more on what you can learn from your responsibilities.
• You have to look at both the human and risk parts of risk management.

Connect with Margaret Spence:

• C.Douglas & Associates
• WorkComp Seminars
• Employee To CEO Project
• Book: Leadership Self-Transformation: 52 Career-Defining Questions Every High-Achieving Woman Must Answer
• Book: From Workers' Comp Claimant to Valued Employee - Employers' Guide to Implementing a Proactive Return to Work Program
• Twitter
• LinkedIn

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Gregory Offner Jr. is a public speaker, career development coach, and expert content marketer. He regularly held public speaking and coaching events in front of professionals and students until the pandemic hit this year. He then took on the mantle of a Virtual Event Emcee, a position born out of the need to present to an audience in this time of uncertainty. Greg is also fond of music, citing his love for the piano and performing in front of an audience as a stepping stone to where he is today.

Greg joins us today to share how he turned his passion for music into a professional speaking career. He describes his childhood, how recession affected the way he was schooled, and how music kept him going as a professional. He discusses the time he was told he would lose his voice, the anxiety of losing one of his motivators in life, and his realization when he was unable to speak for long periods during treatment. He explains how disruptions happen and why companies are either disrupting or being disrupted. Greg also describes why companies, like people, are always changing and never in maintenance mode.

"You can either choose to disrupt or be disrupted, but there is no ‘maintain.’ No company is ever in maintenance mode." - Gregory Offner

Today on Spot On Insurance:

• Gregory’s passion for music.
• Greg's reflections on the moment the doctor told him he would lose his voice.
• Greg's life as a pianist and his experience performing in front of people.
• How Greg's predicament with his voice changed his perception of injury.
• The kind of excuse COVID-19 provided many company executives.
• The many services Greg offers companies to help them keep up with disruption.
• Why no company is ever in maintenance mode and how it relates to people.
• What sets disruption apart from everything else in business?
• Why every performance he does for companies is his favorite.
• Greg's advice for those who want to continuously change for the better.

Key Takeaways:

• COVID-19 was the perfect excuse for companies to get creative.
• If we build on our successes, we're going to be so much more successful than if we constantly spotlight our failures.
• In any industry, things happen because they have insurance.

Resources Mentioned:

• Tony Robbins

Connect with Gregory Offner:

• Official Website
• LinkedIn
• Instagram
• Twitter

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Matt Grossberg is Chief Executive Officer at Integrated Specialty Coverages (ISC). ISC is an insurance company that makes use of data & analytics to revolutionize the way complex programs are operated and underwritten. They specialize in Commercial Habitational Property & General Liability, construction, transportation, hospitality, and Miscellaneous E&O. Matt founded ISC in 2016 with the intent to bring strong management teams and profitable programs to their carrier and reinsurance partners. Before founding ISC, he was the former CEO of NII Brokerage from 2007 to 2011.

Matt joins us to describe his passion to work in the insurance industry and what inspired him to launch his company. He explains the need for insurance to adjust to an evolving market, especially with the new inventions and innovations reaching the market. He shares the challenges of being an entrepreneur in the insurance industry, how his father set the tone when he was still a young boy, and the lessons he’s learned about becoming a successful entrepreneur. Matt also discusses what young professionals should do if they want to be successful in any industry, particularly if they want to become tomorrow’s business leaders.

"The most important thing you can learn in life is you’re going to fail over and over again” - Matt Grossberg

Today on Spot On Insurance:

• The challenges Matt encountered because his father was part of the insurance industry.
• How Matt learned to become a successful entrepreneur.
• Why ILSA has a perfect business model.
• How Matt built their company around AI and the latest technology.
• The companies they worked with that helped their company scale faster.
• When you should branch out and diversify in your careers.
• Matt's thoughts on young professionals who want to become entrepreneurs.
• How the insurance industry will adjust to autonomous driving systems and vehicles.
• What makes the insurance industry a different beast compared to the consumer industry.

Key Takeaways:

• The insurance industry will eventually have to tackle the problems with regards to self-driving vehicles.
• Getting your company up to speed with the latest in AI and insurtech will guarantee longevity and scalability in the industry.

Connect with Matt Grossberg:

• Integrated Specialty Coverages
• LinkedIn
• Facebook
• Email: [email protected]

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Dan Faggella is the CEO and Head of Research at Emerj, a tech company that utilizes artificial intelligence (AI) to help businesses and organizations develop winning strategies and profitable decisions. An avid fan of AI, he is known as someone who has an unbiased voice regarding the applications and implications of artificial intelligence algorithms in any industry and throughout our society. When he’s not running Emerj, Dan is hosting not one, but two podcasts: The AI in Business podcast and the AI in Financial Services podcast

Dan joins us to share how artificial intelligence can change the way leaders plan their marketing strategies and the AI services Emerj offers. He describes who he is and how he became interested in the business of AI. He explains the pros and cons of using AI-generated realities and simulations while citing real world examples. He discusses how the pandemic has affected their business and why it’s not all negative. Dan also describes the potential that AI can unlock for the insurance and healthcare industries.

"AI was a very personally curious initiative, but it turned out to be a business advantage for enterprises who want to allocate money intelligently." - Dan Faggella

Today on Spot On Insurance:

• What OECD is and its purpose.
• Why Dan ventured into the business of artificial intelligence.
• When AI became a popular topic in multiple industries.
• How Covid-19 has helped and challenged Dan’s business model.
• Deepfake technology, its dangers, and its business potential.
• Using AI to generate ideas for marketing, planning, and other aspects of business management.
• What we can expect once artificial intelligence becomes part of commercial media.
• How AI is currently being used in healthcare.
• Should patients fear how AI can be used to determine insurance coverage?
• What Emerj is, how it got started, and the solutions it provides to businesses and organizations.
• The potential benefits of artificial intelligence in the insurance industry.
• How to get the youth to be excited to work in insurance.

Key Takeaways:

• When deepfake tech becomes the norm, there's going to be a multi-front battle for the nature of reality.
• We’re still far from fearing AI manipulation of our insurance coverage.
• The future of marketing and politics will be spearheaded by AI-generated people who don’t exist.

Connect with Dan Faggella:

• Emerj
• AI in Business podcast
• AI in Financial Services podcast
• Lotus Eaters vs World Eaters blog

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Sarry Ibrahim is a financial consultant who helps high net-worth retirees, business owners, and real estate investors with wealth preservation and growth. He is also the founder of FIN Asset Protection, a financial services company that specializes in helping clients with asset protection and wealth preservation.  Before starting his own company, Sarry represented large insurance companies such as Blue Cross Blue Shield and Humana.

Sarry joins us to describe what a ‘Bank on Yourself’ policy is and how it compares with other investment vehicles. He shares his experiences of working with large insurance companies, why he pursued a career in insurance, and what inspired him to start his own company. He explains why the youth should have a ‘Bank on Yourself’ policy and cites some of its key long-term financial benefits. Sarry also shares why people should think like banks when it comes to what they should do with their money. 

"If you come across failure, that's a good sign. You're on track and you're heading in the right direction." - Sarry Ibrahim

Today on Spot On Insurance:

• Sarry’s childhood upbringing, his academic life, and his professional career.
• Why Sarry initially didn't like being part of the insurance industry.
• When Sarry realized he wanted to become an entrepreneur.
• The challenges Sarry faced when he was just starting out in insurance.
• What is a ‘Bank on Yourself’ policy?
• The difference between investing in the stock market and getting a ‘Bank on Yourself’ policy.
• The many benefits of investing in a ‘Bank on Yourself’ policy.
• Why the youth should have a Bank on Yourself policy.
• How you can utilize the positive side of social media and technology.

Key Takeaways:

• A Bank on Yourself Policy is a powerful asset-protection plan.
• Think like a bank. Do exactly what banks do. Not just save or put your money with them, but also invest like them.

Resources Mentioned:

• The Bank On Yourself Revolution: Fire Your Banker, Bypass Wall Street, and Take Control of Your Own Financial Future

Connect with Sarry Ibrahim:

• FIN Asset Protection

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Bryan Falchuk is an executive coach, TEDx presenter, and the author of The Future of Insurance. His book highlights first-hand accounts of insurers on how their businesses and organizations adapted to disruptions. Bryan’s writings have also been featured in top publications such as Inc. Magazine, Chicago Tribune, and the LA Times. He is also one of the most sought-after guests when it comes to coaching and business, having been interviewed on over 150 podcasts and radio shows.

Bryan joins us to share how the insurance industry will adapt in a post-Covid-19 world. He discusses some of his recent projects over the last 12 months and how the pandemic affected his speaking business. He explains why disruptions aren’t always guaranteed to change everything and shutdown businesses. Bryan also describes the importance of looking at the silver lining amidst problems like the pandemic as well as discusses the doors that have opened for him during this tumultuous time.

"It's easy to get caught in the spiral of everything that's facing you and everything that's yet to come." - Bryan Falchuk

Today on Spot On Insurance:

• What Bryan's been up to in the last 12 months.
• How the industry changed over the last twenty years.
• How ILSA stayed up-to-date with automation.
• What the "Amazonification" of the industry really means.
• Why Bryan left his previous company and the career he wanted to pursue.
• How the pandemic affected his leadership speaking business.
• The opportunities the pandemic allowed Bryan to have.
• Why the industry should provide claims agents more support.
• Why having a rich translation tool on your website can provide better customer experience.
• How the industry will have to adapt after the pandemic is over.

Key Takeaways:

• Tech disruptions a decade ago didn’t exactly disrupt what we expected it to disrupt.
• Claims agents are people who get up every day to make life better again for other people.

Connect with Bryan Falchuk:

• Future of Insurance
• Book: The Future of Insurance: From Disruption to Evolution

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!