Spot On Insurance

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On this Spot on Insurance bonus episode: we talk to three professors: 

C. W. Copeland, Ph.D. is the President of the Financial Planning Division of the National Financial Group.  Dr. Copeland is also an Adjunct Professor of Insurance at The American College of Financial Services, an Adjunct Professor at the College for Financial Planning and an Adjunct Professor at Clark-Atlanta University.  Dr. Copeland conducts scholarly research in Behavioral Economics and teaches graduate-level business courses.  He has been a regular guest on radio and television shows across the country where he addresses audiences on financial planning strategies on a regular basis.

Dr. Copeland has served for 20 years as an instructor with R.S. Thomas Training Associates providing pre-licensing training, continuing education, and business development advice for financial services professionals. Dr. Copeland has more than 20 years of industry experience as a financial planner where he coordinates the efforts of attorneys, tax advisors, employee benefits managers, estate and business planners, and pension managers for the benefit of his clients.  He holds numerous licenses and registrations in the areas of investments and insurance and holds the prestigious Chartered Financial Consultant (ChFC) and Chartered Life Underwriter (CLU) designations.

Dr. Craig Lemoine. Dr. Lemoine is the Director of the Financial Planning Program at the University of Illinois, Urbana-Champaign. He serves as an Associate Clinical Professor, teaching courses in risk management, retirement and financial planning. Craig earned his PhD from Texas Tech University in 2013 and currently holds the Certified Financial Planner ™ and Master Registered Financial Consultant™ designations.

Craig currently serves as the Executive Director of the Academy for Home Equity in Financial Planning, vice-chairman of the Master Registered Financial Consultant Board and is working with his team to develop specialized content in the area of agriculture-focused financial planning. Previously, Craig served on and chaired the CFP® Council of Examination (2009-2014) and was the Executive Director of the Northwestern Mutual Granum Center for Financial at The American College of Financial Services in Bryn Mawr, PA.

Dr. James Moten. He is the Insurance Program Director at Collin College

Dr. James M. Moten Jr., CFP®, is currently the Professor of Insurance Management and Discipline Lead for Collin College’s Insurance Management Program that began Fall 2019. He has been teaching Insurance Management, Financial Planning, Finance, Economics and Accounting full-time since 2005.  His professional experience includes serving as an insurance agent, financial planner, and financial counselor after his 11-year military career. He has a PhD in Business Administration (Financial Management Concentration), a Master of Science in Finance, a Master of Science in Accounting, a Master of Science Economics, a Master of Business Administration, a Master of Science in Financial Planning and a (MS) Master of Science in Acquisition and Contract Management.  In addition to his academic degrees, he is a Certified Financial Planner Professional (CFP®), a Chartered Financial Consultant SM (ChFC®), a Chartered Mutual Fund Counselor SM (CMFC®), and a Chartered Retirement Planning Counselor (CRPC®).

Connect with Dr. Craig Lemoine:

Director, Financial Planning Program and Clinical Associate Professor

302c Mumford Hall

1301 W. Gregory

Urbana Illinois 61801

(217) 300-7028

[email protected]

Craig’s Profile

linkedin.com/in/craig-lemoine-cfp-r-phd-mrfc-bb1a765

Email

[email protected]

Twitter

• HigherEdCraig

Connect with Dr. C. W. Copeland:

C.W. Copeland, Ph.D., ChFC®, CLU®, RICP®

404-913-1413 (office)

404-567-3275 (cell)

www.PhDinMoney.com

Connect with Dr. James M. Moten Jr:

linkedin.com/in/james-m-moten-jr-cfp-afc-chfc-crpc-cmfc-bb0a5016

Email

[email protected]

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Ron Glozman is the CEO & Founder of Chisel AI, a company that provides AI-based solutions for the global insurance industry. The program makes use of natural language processing and machine learning to read and interpret complex documents instantly. He is passionate about promoting the use of artificial intelligence to streamline every day, mundane tasks, despite the fears of AI taking jobs. Ron is also the co-author of The AI Book, a crowdsourced book on the different uses of AI across financial services.

Ron joins us today to describe the future of insurance and AI and how his app can help improve business efficiency and simplify repetitive tasks. He shares his academic background, his interest in logic and mathematics, and the different programming competitions he joined. Ron also explains how his app found sponsors in the insurance industry and what it can do for companies that employ home-based workers.

"When you talk, you only repeat what you know. When you listen, you might learn something new." - Ron Glozman

Today on Spot On Insurance:

• The number of countries Ron traveled to by the time he was 13.
• Ron's experience competing in contests that involve programming.
• How his first app was received by the public and how it found its way into insurance.
• Ron's experience working with various insurance companies.
• Ron's formula for luck based on statistics.
• How their app's pitch meeting went with Zurich Insurance Group.
• How insurance companies can use AI systems for repetitive tasks.
• Why insurance is not a commodity good.
• What their app can do for those who are working from home.

Key Takeaways:

• Talking is the last thing you want to do when you want to learn something new.
• Never stop trying until you see the result you want.

Resources:

• Zurich Insurance Group

Connect with Ron Glozman:

• Chisel AI
• The AI Book
• Podcast
• Twitter
• Facebook
• LinkedIn

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Today we have 2 guests, who are business and life partners.

The first is:

Kate Erickson — “The engine at Entrepreneurs On Fire”—or in other words the integrator of awesome ideas. She is also the host of the podcast Ditch Busy and co-author of The Podcast Journal: Idea to Launch in 50 Days. 

And second is:

John Lee Dumas, the host of Entrepreneurs on Fire, an award winning podcast where he interviews inspiring Entrepreneurs who are truly ON FIRE. With over 2500 episodes, 1 million + listens a month, and seven-figures of annual revenue.

Connect with our guests:

Kate Erickson:

linkedin.com/in/katelynnerickson

Websites

podcastersparadise.com  (Podcasters' Paradise) 

entrepreneuronfire.com/  (EntrepreneurOnFire) 

entrepreneuronfire.com/blog  (EntrepreneurOnFire Blog) 

Email

[email protected]

Twitter

katelerickson

John Lee Dumas:

linkedin.com/in/eofire

Websites

swiy.io/eof  (Free courses for Entrepreneurs) 

swiy.io/freepodcastcourse  (Free Podcast Course) 

swiy.io/eofsubscribe  (Subscribe to Entrepreneurs on ) 

Email

[email protected]

Twitter

johnleedumas

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Désirée Mettraux is the CEO of OCC Asseskuradeur, a German-based company that offers insurance plans for vehicles with a focus on classic cars. She has extensive experience in the insurance industry, even before joining OCC, working with several motor vehicle insurance products. Her focus is on digital business and has mentored various startups in the digital realm. Désirée also provides consulting services for the online classic vehicle trading platform, “Classic Trader.” 

In today’s episode, Désirée shares what OCC does and why they decided to focus on classic car insurance. She describes her childhood and her career as a startup mentor. She explains the importance of adapting to the digital generation and how old companies can streamline this process. Désirée also discusses gender issues in the workplace, especially in executive positions, and shares advice to those who want to start their career in insurance. 

"Be curious. Be motivated. Be critical. There is always a better way." - Désirée Mettraux

Today on Spot On Insurance:

• Who Desiree Mettraux is, her family, and career milestones.
• What Desiree's youth was like and what it was like being a student n Switzerland.
• What OCC is and what they seek to do as a company.
• The challenges they encountered when it comes to implementing car insurance services.
• How they are adopting digital technology within the workplace to adapt to the younger generation.
• Desiree's thoughts on how the insurance industry needs to be customer-centric.
• The new technologies Desiree is looking forward to seeing.
• How they are addressing gender-based issues of leadership in startups.
• The pros and cons of being a female leader in any company.

Key Takeaways:

• It's important to see the industry from the perspective of a customer.
• Hard work always pays off, no matter what industry.

Connect with Désirée Mettraux:

• OCC Assekuradeur GmbH
• LinkedIn

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Our first guest in today’s episode Soraya Wright, is a Risk Management Executive with over 30 years of experience managing complex risks for global businesses. She leverages her experience to identify and evaluate enterprise risks and determine appropriate mitigation and risk finance strategies to protect an organization’s earnings and reputation. Soraya is Founder o f SMW Risk Management Consulting LLC. Her previous executive positions include VP- Global Risk Management & Crisis Management at The Clorox Company, where she was responsible for leading the company’s enterprise risk management program, global insurance strategy, crisis management and business continuity for worldwide operations; President-Board of Directors of the company’s captive insurance subsidiary, which she formed; and, VP- Enterprise Risk Management at Target, where she was recruited to launch the strategy and centralized oversight of the company’s post-breach enterprise risk management program. In each role, Soraya advised C-Level executives on smart risk taking and presented her findings to the Board of Directors.

Soraya is a champion for diversity and inclusion, leveraging her influence to develop strategies, change policies, establish protocols and implement practices that enable organizations to drive success through diversity and inclusion efforts. Soraya served on the Diversity Advisory Board at Clorox, Co-led an African American Employee Resource Group (ERG) and served on a Women’s ERG Leadership Team. She currently serves on the Risk & Insurance Management Society’s (RIMS) Diversity and Inclusion Council and is sought out as a key-note speaker on diversity matters.

Soraya received her BA in Business Administration & Economics from Holy Names University. She is a member of the Executive Leadership Council (ELC). In December 2015, Soraya was named by Business Insurance as a “Woman to Watch.”

Deidre Wright is the CEO of Strategic Stories, she is a Diversity & Inclusion Award Winner and Board Advisor for Juniper Labs. She's a frequent public speaker; including at events with Barack Obama and Colin Powell. Deidre's been featured in Essence.com, Savoy Magazine and viral LinkedIn posts with over 77,000 views.  

She provides personal branding consulting to underrepresented professionals to turn them into industry celebrities. Her insurance industry experience includes previously leading Business Insurance’s Diversity & Inclusion Institute as Director of Engagement & Marketing; where she developed strategies, partnerships & Public Relations in order to collaboratively promote diversity & inclusion. Her brokerage experience includes managing complex accounts for Marsh’s San Francisco Global Risk Management and Aon’s Atlanta National Casualty divisions. 

Deidre has served as Co-Chair of San Francisco's Dive In Fest, NAAIA’s Emerging Leaders Committee; and as a member of RIMS Rising Risk Professionals Board.

Connect with Saroya Wright:

Soraya M. Wright

San Francisco Bay Area, CA

[email protected]

www.smwrisk.com

Sorayawright.com 

510-499-3886

www.linkedin.com/in/sorayamwright 

Twitter:

@MsRoyaW

Instagram:

@msroyaw

Facebook:

www.facebook.com/soraya.wright

Connect with Diedre Wright:

Founder of Strategic Stories LLC 

(415) 669-4910

[email protected]

www.linkedin.com/in/deidrewright 

Twitter:

@deidrewrite

Instagram:

@deidrewrite

Facebook:

https://www.facebook.com/deidrewrite/  

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Steve Watson is a CFO, a licensed Chief Humans Resources Officer, and the Founder of Trendbreakers, a company that advises employers on how to reduce their employee health insurance costs. Trendbreakers is composed of employees with backgrounds in Finance, Human Resources, and Benefits Advising. As CFO, he has helped his company enjoy over $500,000.00 per year of benefits savings with a 20% discount for his employees despite retaining or having better benefits. Steve also offers one-on-one coaching services to help with benefits and renewals.

In today’s episode, Steve Watson shares why the cost of employee healthcare is rising and how his company can help employers mitigate some of those expenses. He describes his life growing up in a rural city, his time in the financial industry, and when he joined the insurance industry. He explains why he founded Trendbreakers and their goals as a company. Steve also discusses how companies can build the best employee insurance plans without cutting benefits.

"There's this myth that we all believe that we have to have insurance; that insurance has the best cost. It's not true in a lot of cases."  - Steve Watson

Today on Spot On Insurance:

• Steve's career in finance and when he joined the insurance industry.
• What Steve's life was like growing up in a rural city.
• How Steve and his family weathered the Crash of 2008.
• How companies can help mitigate the rising costs of employee healthcare expenses.
• Steve's thoughts on what advisors should do to help businesses improve employee relationships.
• Why CFOs and HR departments need to work together in creating insurance plans.

Key Takeaways:

• The CFO, HR, and a broker or advisor are the key people in creating the best insurance plan for employees.

Connect with Steve Watson:

• Trendbreakers
• Child & Family Support Services, Inc.
• Facebook
• LinkedIn

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Michael Konialian is the Vice President and General Manager at CoverWallet For Agents,  a platform that allows agents to easily and efficiently quote, bind, and provide service to their customers. Some of his responsibilities include defining the product offering, managing sales and operations, and planning the strategic direction for the business unit. Before joining the insurance industry, Michael was a Foreign Affairs Officer for the US Department of State. 

In today’s episode, Michael shares what CoverWallet For Agents does and how the design is meant to be as user-friendly as possible. He describes his experience working as a researcher for NASA, his career in Foreign Affairs, and when he joined the insurance industry. He explains the benefits of using CoverWallet For Agents and how it streamlines policy recommendations and pricing. Michael also discusses the future of insurtech and the new technology he looks forward to seeing enter the insurance industry.

"The economic crisis encouraged my peers to think differently." - Michael Konialian

Today on Spot On Insurance:

• What Michael's childhood was like and his dreams and aspirations.
• Why Michael wanted to be an astronaut and when he realized he couldn't be one.
• Michael’s experience in NASA's Jet Propulsion Laboratory and as a Foreign Affairs Officer.
• How the last economic crisis shaped Michael’s career trajectory.
• What CoverWallet For Agents does and how their platform works.
• The tools CoverWallet For Agents that can help with pricing computations.
• Why their platform helps reduce the complexity of traditional insurance systems.
• How Michael optimized his learning curve when he entered the industry without an insurance background.
• The new tech Michael looks forward to in the future.
• How CoverWallet For Agents fared throughout the pandemic.

Key Takeaways:

• Technologies in the future will be all about optimizing the user interface and a system’s ease of use.
• The pandemic has brought about new ideas and innovations that will be pandemic-proof.

Connect with Michael Konianlian:

• CoverWallet For Agents
• LinkedIn
• Email: [email protected]

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Today’s Spot on Insurance guest Désirée Mettraux is the CEO of classic car insurance specialist OCC Assekuradeur GmbH in Germany. OCC is the market leader in the DACH region for the insurance of classic vehicles. From the time period of 2007 and 2012 she held increasing responsibilities in the insurance industry including heading the department of motor vehicles and vessels at National Suisse, based in Basel/Switzerland. Désirée's has worked as a mentor for various startups in the digital realm and is co-founder of Swiss camper van hire portal mycamper.ch, where she's still an active member of the board. In 2016 Désirée co founded, Creadi AG, a Basel based InsurTech startup.

Connect with Désirée:

• linkedin.com/in/désirée-mettraux-9a3305131

  Websites

  • occ.eu  (Company Website) 
  • mycamper.ch  (Company Website) 
  • deutscheroldtimerclub.de  (Company Website)

  More Details: www.occ.eu< http://www.occ.eu> & https://www.linkedin.com/in/désirée-mettraux-9a3305131/

   

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Sonny Patel is the Founder and CEO of Insurmi, a company that developed Violet. Violet is an A.I. assistant designed to help clients increase their revenue, lower operational expenses, and improve the insurance customer experience. Violet can sell policies, file claims, manage policy changes, and answer customer questions. As CEO, Sonny is responsible for overseeing the company’s strategic growth and continual development of technologies meant to cater to future generations. 

In today’s episode, Sonny shares what it was like to move to Africa, what his life was like before he founded Insurmi, and what led to the development of Violet. He describes the need for technologies to catch up with current events, especially with regards to COVID-19. He explains how Violet works and it’s potential for revenue and customer engagement. Sonny also shares the funny story of how they came up with the name Violet and their other choices.

“Customers that are in the younger demographic are willing to pay a little bit more for a better customer experience.” - Sonny Patel

Today on Spot On Insurance:

• Sonny's childhood, the time he moved to Africa, and when he joined the insurance industry.
• Why you should start building your network in college.
• Why Insurmi focused on increasing customer engagement for their platform.
• The difference between their young and more seasoned customers.
• What Insurmi’s transition was like with the pandemic.
• How they decided to name their company Insurmi.
• Sonny's thoughts on the future of insurtech and inventions to look forward to.
• Sonny's advice to those coming out of college and want to join the insurance industry.

Key Takeaways:

• The pandemic has forced industries to adapt to technologies that don’t require physical contact.
• People are willing to pay more for apps designed to provide top-notch customer engagement and service.

Connect with Sonny Patel:

• Insurmi
• LinkedIn
• Instagram
• Email: [email protected]

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

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Today, on Spot on Insurance we have 2 guests from the CBIZ Organization. CBIZ has over 100 offices in the US and 4800 employees and serves over 90,000 clients.

Our first guest is Timothy Kolgen who serves as a Business Development Manager for the Tangible Asset Practice of CBIZ Valuation Group.

Joining us as well is Jeb Phillips who holds the role of Manager in CBIZ Valuation Group’s Tangible Asset Practice. Jeb has 15 years of insurance inspection and valuation experience. His responsibilities include project management, loss control and builder’s risk inspections, quality control, and report compilation. 

Connect with Tim and Jeb:

Timothy J. Kolgen

Business Development Manager

10616 Scripps Summit Ct., Suite 250

San Diego, CA 92131

Phone: 858.795.2257

[email protected]

Linkedin: https://www.linkedin.com/in/timothykolgen/

Company Linkedin: https://www.linkedin.com/company/cbiz-valuation-group/

Company Linked: https://www.linkedin.com/company/cbiz/

Twitter:  https://twitter.com/TimothyKolgen

Company Twitter: https://twitter.com/CBIZ_Valuation

Company Twitter: https://twitter.com/cbz

Company Facebook: https://www.facebook.com/cbizservices/

Jeb Phillips, ASA

Manager

535 Mission Street, 14th Floor

San Francisco, CA 94105

Phone: 312.602.6656

[email protected]

Linkedin: https://www.linkedin.com/in/jeb-phillips-asa-46821229

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!