Spot On Insurance

Apple Podcasts Rate and Review for SpotOn

Andrew Vogeney is the Marketing Manager at FRISS, a fraud, risk, & compliance company. FRISS offers fraud detection and risk assessment software that allows companies to have hi-speed, real-time risk assessment, and have up to five times increase in anti-fraud savings. Andrew is the company’s marketing and sales lead in North America and specializes in strategic marketing and communications.

Andrew joins us to share his responsibilities as Marketing Manager at FRISS and how the company helps in keeping insurance honest. He describes his journey, why he was interested in having a career in broadcasting, and what led him to join the insurance industry. He discusses the need for honesty to be rewarded with ease and convenience, especially when it comes to claims. Andrew also explains how their fraud-checking system works and how they rate users according to their honesty.

“It's no longer an insurance industry; it's an insurance ecosystem.” - Andrew Vogeney

Today on Spot On Insurance:

• Andrew’s career journey and why he was interested in broadcasting and TV.
• The reason he wanted to work in insurance.
• The products FRISS offers and their company mission.
• Why they give chocolate at insurance conferences.
• Solving the fraud problem in insurance.
• How their fraud-checking system works.
• What customers can do to make their accounts look better in their system.
• What's in the pipeline for FRISS?

Key Takeaways:

• Insurance companies, in terms of the bottom line, don't want to pay out on a claim they don't have to pay out on.
• Honesty should be rewarded and not met with red tape.

Connect with Andrew Vogeney:

• FRISS
• LinkedIn

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Today’s Spot on Insurance Guest is Lance Poole, CEO and Co-Founder of Juniper Labs that’s transforming the way the insurance industry views data and underwriting. Prior to Juniper Labs, Lance founded and scaled Maxwell, a leading digital mortgage platform. Lance also has spent a decade on the carrier side of the business as a product actuary. He has a deep understanding of strategy and innovation process and has coached executives at Stanford™s Institute of Design.  Juniper Labs uses a combination of open data and machine learning to build data products and automated underwriting tech.

Lance joins us today to discuss Coronavirus & Commercial Insurance -- What past crises can teach us about survival.

Connect with Lance Poole:

[email protected]

Email

linkedin.com/in/lancehpoole

Twitter

lancepoole:

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Ben Volkmer is an Insurance Recruiter at Questpro, a company that provides staffing services to the Risk Management and Insurance industry. For the last 12 years, he has been in charge of recruiting sales and account management and works primarily with insurance carriers and their distribution partners. Ben specializes in workers’ compensation, permanent placement, underwriting, sales, and property & casualty insurance. 

Ben joins us to share what it’s like to be a recruiter for the insurance industry. He describes what motivated him to chase a career in recruitment and how an injury factored into his decision. He explains what a recruiter does, their responsibilities, and the many mistakes applicants make when writing and submitting resumes. Ben also discusses the effects of the COVID-19 pandemic in the job market and how this crisis will change the way companies hire people who work from home.

“The way people find talent is innumerably different across all firms.” - Ben Volkmer

Today on Spot On Insurance:

• Ben's urban upbringing and what made him choose a career in insurance.
• When he broke his neck and how it changed his career and life forever.
• How he got involved in the business of recruiting.
• What a ‘headhunter’ does and the best way to utilize them.
• Examples of bad resumes and how to write a good one.
• Ben’s thoughts on companies who rely on aggressive advertising.
• The financial impact of COVID-19 and its effects on recruiting businesses.
• How companies can retain their existing employees during the coronavirus crisis.
• How the pandemic will change the way companies view work-from-home options.
• Why real estate is an obstacle for many businesses.
• The top positions they have trouble filling.
• Some of the positions that pay the most money.
• What people should be doing right now when it comes to networking.

Key Takeaways:

• Recruiters get paid by companies on delivery and by the start of the candidates.
• You can make more as a broker than CEOs at large organizations with TV commercials.
• There are billions of dollars in premium with organizations that don't advertise themselves and don't want to be the most visible employer out there but are still incredibly great places to build careers.

Connect with Ben Volkmer:

• Questpro

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

On this COVID 19 Bonus episode we talk to two partners from the Squire Patton Boggs Global law firm, Mary Jo Hudson who served as the former Insurance Commissioner for the State of Ohio and Larry Schiffer who specializes in insurance and reinsurance arbitration, litigation, and mediation.  

They join us to delve into the current as well as proposed legislation surrounding COVID-19.

Connect with Mary Jo:

Mary Jo Hudson

Partner

Squire Patton Boggs (US) LLP

2000 Huntington Center

41 South High Street

Columbus, Ohio 43215

T  +1 614 365 2732 (forwarded to mobile 24/7)

M  +1 614 560 9692

[email protected] 

squirepattonboggs.com

Connect with Larry:

Larry P. Schiffer

Senior Partner

Squire Patton Boggs (US) LLP
1211 Avenue of the Americas, 26th Floor
New York, NY 10036

T  +1 646 557 5194

O  +1 212 872 9800

F  +1 212 872 9815

M  +1 516 650 1827

[email protected]

squirepattonboggs.com 

https://www.inredisputesblog.com

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and its services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Dennis Logan began his insurance career with Chubb as a non-profit management liability underwriter specializing in churches, foundations and youth organizations. He then transitioned to Dual Commercial where he underwrote management liability for private, and often distressed companies. He went on to the wholesale brokerage side of the business with All Risks, Ltd. where he specialized in unique products including Cyber, Management and Professional Liability. Today as a Broker for Professional Risk Solutions, he is focused on adding value to his agent partners and collaborating with underwriters to create the most robust policies in the market.

Dennis Joins us to discuss Cyber security and what to look for during this pandemic.

Connect with Dennis Logan:

linkedin.com/in/dennisloganjr

Website

• prsbrokers.com  (Personal Website) 

Phone

• 443-743-0723 (Mobile)

Email

[email protected]

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Ryan Hanley is the Founder and Chief Strategist of Hanley Media as well as the Founder of Rogue Risk, an insurance solutions company that seeks to innovate the traditional and slow approach to getting insurance coverage. He has extensive experience in content marketing, using social media to generate leads, and insurance plan customization. Ryan also regularly hosts customized marketing workshops and has presented keynote speeches on a variety of stages, including at the Agents of Change Conference, on topics related to leadership, marketing, and sales for growth-focused companies and organizations.

Ryan joins us today to discuss what Rogue Risk is all about and how they can innovate the customer-agent experience. He shares why he left his previous company and started Rogue Risk and describes the current problems plaguing the industry regarding customer experience. He shares his thoughts on today’s new entrepreneurs and the opportunities that present themselves in the industry. He also discusses the benefits of networking and attending events and explains why he believes being an insurance agent is one of the best jobs in the world. 

“It is so much less about what you actually do, and much more about the expectations that you set and how tightly you adhere to those expectations.” - Ryan Hanley

Today on Spot On Insurance:

• Ryan’s experience as an entrepreneur and what he wants to achieve in 2020.
• The mistakes he made early in his career.
• The risks of tampering with a system customers are accustomed to.
• When he realized he wanted to start his own agency.
• The challenges he encountered as an entrepreneur.
• What networking did for his business.
• Why being a property-casualty insurance agent is the best job in the world.
• His thoughts on the opportunities to be entrepreneurial today.

Key Takeaways:

• You don’t always have to upgrade your system. There is wisdom in the saying “If it ain’t broke, don’t fix it.”
• Being your own boss means never having just to say yes when you actually want to say no.
• Many entrepreneurs fail because they think owning a business is a get-rich-quick scheme.

Resources Mentioned:

• Ep. 68: Embracing The Power Of Digital Sales

Connect with Ryan Hanley:

• Official website
• Hanley Media
• Rogue Risk
• LinkedIn
• Email: [email protected]

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Today’s spot on insurance COVID-19 guest Randi Ellias serves as one of the co-chairs of Porter Wright’s annual Women in Reinsurance program, she is Chair-elect of the Excess Surplus Lines and Reinsurance General Committee of the American Bar Association’s Tort Trial and Insurance Practice Section and is a member of the Publication Committee of AIRROC.

Randi focuses her practice on complex commercial litigation and arbitration, including complex insurance coverage disputes and reinsurance matters. She counsels clients on coverage issues, claims handling, and contract wording issues, including the drafting of settlement agreements and commutation agreements.

She joins us to discuss the Impact Of COVID-19 On Business Interruption Coverage.

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Troy Korsgaden is the President of Korsgaden International, an insurance business development company that offers consultation and growth services for insurance carriers. He has over 30 years of experience in consulting and advising insurance and financial executives, brokers, agents, and team members. Troy is also an author of several books about success, agency management, and partnership, including Discussion Partner: A Radical Transformation to Unrivaled Service for Insurance Customers, Power Position Your Agency: A Guide to Insurance Agency Success, and Success and Sanity: Finding Balance, Peace and Purpose in a Pressure-Packed World.

Troy joins us today to share how he became one of the country’s leading insurance and financial consultants. He describes some of the challenges he experienced and how he managed to overcome them. He explains what a real insurance company should aspire to do when it comes to attracting and retaining customers and why he believes customers shouldn’t conform to what a carrier wants. Troy also discusses why he started writing books and highlights what each one is about.

“If you don't put the customers first, you’re not in the right business.” - Troy Korsgaden

Today on Spot On Insurance:

• Troy’s journey to success and how he got to where he is today.
• Some of the highs and lows of his career.
• The challenges he encountered that almost made him give up.
• His struggles with alcoholism and how he affected his business.
• Why customers shouldn't conform to what carriers want.
• How to have a cycle of continuous improvement.
• Why fear is the hurdle many people can't get over.
• The reason he started writing books.
• His thoughts on technology and personal coaching.
• What Troy wants newcomers to know about getting started in insurance.

Key Takeaways:

• If you give people enough reasons, they'll do anything. 
• The worst time to figure out what type of insurance you have is at the time of a claim.

Connect with Troy Korsgaden:

• Korsgaden International
• Book resources
• Email: [email protected]
• Support team: [email protected]

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Taylor Teague Jones is the Business Development Director at Questpro, an insurance and risk management staffing company, with extensive experience in commercial insurance and college recruitment. She started her career as a regional recruiter for the University of Kansas - her alma mater. Her journey in the insurance industry began when she worked for a large insurance broker, handling campus and corporate recruitment projects. 

Taylor joins us today to share the best and worst practices when it comes to job interviews. She discusses the importance of knowing not just the company, but also some of their core team members. She describes what her journey was like and how recruitment led her to be part of the insurance industry. Taylor also explains why you should check your own social media presence before submitting a resume.

“When you show up, and you know who they are and you apply that in your interview, it's an integral piece of having a dynamic conversation with your interviewer.” - Taylor Teague Jones

Today on Spot On Insurance:

• What Taylor's journey was like and how she became part of the insurance industry.
• Her career in teaching and how she transitioned to recruitment.
• The type of people she's recruited and their different educational backgrounds.
• How to best attract the youth when it comes to opportunities in the industry.
• The top reasons why an employer would select a candidate.
• Best practices for those who are going to be interviewed by a recruiter.
• What you should not do during the interview.
• How social media affects your hiring chances.
• The best ways to reach introverts with potential.

Key Takeaways:

• Saying yes to new and exciting opportunities are key to people new to the industry.
• Knowing who your interviewer is and their job is just as important as the company you’re applying for.

Resources Mentioned:

• Book: Network Beyond Bias

Connect with Taylor Teague Jones:

• Questpro
• LinkedIn
• Email: [email protected]

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!

Apple Podcasts Rate and Review for SpotOn

Tara Kelly is the President and CEO of SPLICE Software Incorporated. SPLICE is a program that improves customer engagement by automating messages and workflows and managing privacy, consent, and preferences in one platform. Tara is also the author of Our Journey To Corporate Sanity, where she highlights the craziness of valuing profit over well-being and how leaders can provide a humane working environment for their team.

Tara joins us today to share how SPLICE can improve the way companies engage with their customers. She shares how her interest and fascination about programming began at an early age and she decided to create SPLICE. She discusses her book, what it is about, and what readers can learn from it. Tara also shares the one new technology she looks forward to being applied more in the insurance industry. 

“Just do what you love and show up as you.” - Tara Kelly

Today on Spot On Insurance:

• How Tara achieved a well-accomplished career and her journey to success.
• What fascinated her about programming as a young child.
• The reason she started SPLICE and how it works.
• What an average SPLICE customer looks like.
• How SPLICE can integrate into our lives and make it easier.
• What her book Our Journey To Corporate Sanity is about and the lessons readers can learn from it.
• A new technology she's looking forward to seeing in the industry.

Key Takeaways:

• The internet is a vast place of information and people can be easily misled into using it for the wrong purposes. 

Connect with Tara Kelly:

• SPLICE
• Facebook
• Twitter
• LinkedIn 
• Our Journey To Corporate Sanity book

This episode was brought to you by…..

Insurance Licensing Services of America (ILSA), America’s Premier Insurance Compliance and Licensing experts. To learn more about ILSA and their services, visit ILSAinc.com.

Connect, Learn, Share

Thank you for joining us on this week’s episode of Spot On Insurance. For more resources and episodes, visit SpotOnInsurance.com. Subscribe so you never miss an episode. Love what you’re learning, Spot Light your review on Apple Podcasts Rate and Review For SpotOn and share your favorite episodes with friends and colleagues!