In this episode of Articles On-The-Go, Hank Balch examines the difference between "special treatment" and "different treatment" -- "There is a common assumption in the industry that every member of the sterile processing team must be dealt with in the exact same way or else it's not fair. While equal treatment is good when it comes to things like approving PTO requests and holding staff accountable to department policies, it can be counterproductive in a number of other important scenarios."

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