Scouting for Growth

Sri Ramaswamy: The Visionary Behind AI Decision Driven Claims Litigation

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On this episode of the Scouting For Growth podcast, Sabine VdL talks to Sri Ramaswamy, the founder and CEO of Charlee.ai, with over 22 years of experience in advanced analytics and artificial intelligence. Sri has emerged as a formidable leader in the insurance technology landscape.

But Sri's story goes beyond her professional accomplishments. As a thought leader and mentor in the InsurTech community, she is breaking barriers in our traditionally male-dominated industry, championing diversity, and inspiring the next generation of female entrepreneurs. 

Join us as we delve into Sri's remarkable journey, exploring the challenges she faced, the triumphs she achieved, and her unwavering vision for Charlee.ai's future and the broader tech landscape.

KEY TAKEAWAYS

  • One of the constant things I heard from claims managers was their inability to access many data points within the claim files because much of it was in unstructured formats, making financial decisions difficult for them. I wanted to create a platform not only to collect exposures easily but also to convert them into a common denominator that could be measured, predicted, and queried – long before ChatGPT.
  • Claims processes start with a very human experience because somebody has had a loss, and you’re dealing with them in the most sensitive and vulnerable position. When you think about how the process is carried out from receiving the claim until it’s resolved, there are a lot of nuances, such as being empathetic and empirical. That is key to understanding all the problems that can arise; data lets you ask the right questions to get the details.
  • Charlee's vision is also behind how to get to these exposures and the risk intelligence, and how this leads to avoiding attorneys from getting involved in litigation, so a better settlement can be agreed with the claimant. But it doesn’t stop there; the real vision of Charlee is to connect those data points with actuarial, underwriting, product marketing, and even your agent. All these people are stakeholders in how exposures are calculated, priced, and offered in your product.
  • One of the biggest things we’re seeing is a lack of proper documentation. How you arrive at a financial settlement is based on the facts of laws. If you don’t document your facts of laws or ask the right questions, you’re not going to get those facts of laws based on which you need to make objective decision points, which are very important for you to present in a court during litigation.

    • BEST MOMENTS

    ‘I owe my career in the technology space to data.’

    ‘Claims are the promise of the insurance contract. It’s here you get to know how the exposures you priced at the beginning are performing at the end.’

    ‘Some exposures that are beyond your control, like the weather and climate, but the exposures and severity behind that are huge.’

    ‘Attorneys being brought into the process are third parties that nobody benefits from.’

    ABOUT THE GUEST

    Sri Ramaswamy: Over 22+ years of experience in advanced analytics and artificial intelligence.

    Founder and CEO of Charlee.ai, the insurance industry's first NLP-based predictive analytics solution. What makes Charlee unique is our patented, proprietary, and pre-trained claim language model. It adds context to the predictions, provides deep, insight-based alerts, reveals patterns and prior trends, and prioritises claim lists for enhanced claim workflows. 

    As a certified associate in risk management, I have a deep understanding of the challenges and opportunities in the P&C insurance sector, and I am passionate about leveraging unstructured data to drive financial outcomes and innovation.

    I have architected and launched data analytics solutions for underwriting and claims, and have patented Charlee.ai's AI, NLP, and ML-based technology that can extract and analyse data from all sources, including documents, files, third-party data, and social media. Charlee.ai helps insurers lower claim costs, manage reserves efficiently, and improve risk selection through individual claim insights and an aggregate claims analytics dashboard. I am a thought leader and speaker on operational use of unstructured data, and a mentor for the InsurTech community. I also enjoy learning about astronomy, hiking, and yoga.

    Read the article on Claims Litigation Management 

    ABOUT THE HOST

    Sabine VanderLinden is a corporate strategist turned entrepreneur and the CEO of Alchemy Crew Ventures. She leads venture-client labs that help Fortune 500 companies adopt and scale cutting-edge technologies from global tech ventures. A builder of accelerators, investor, and co-editor of the bestseller The INSURTECH Book, Sabine is known for asking the uncomfortable questions—about AI governance, risk, and trust. On Scouting for Growth, she decodes how real growth happens—where capital, collaboration, and courage meet.

    If this episode sparked your thinking, follow Sabine VanderLinden on LinkedIn, Twitter, and Instagram for more insights.

    And if you’re interested in sponsoring the podcast, reach out to the team at [email protected]

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    Scouting for GrowthBy Sabine VanderLinden
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