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Daiva Glebiene joins us with Pavel Pap and shares insight into change management in company culture: "Change management is something that you embed into the DNA of your company. It's about having the culture in the company to accept the change. Then you don't have to discuss the change management each time you bring a new idea because this is something that you do continuously."

Ralph Kesrouani joins us to share how IT is implemented throughout a company as a shared service: "The main stakeholders of both IT or the whole organization and the shared service committee are grouping together weekly or bi-weekly to come up with the common ground to help the share service prioritize their work on others."

Rosita from Danske Bank joins us and shares how their approach to continuous improvement has shaped a positive environment: "We need to gain and build trust, first, and then we can innovate. Then we got the structured approach, we could propose our initiatives, our ideas. They were not always very much welcomed, but we worked through that. And now, being part of the global team is just a fantastic environment where everybody is equal and we work on whatever is on the table."

Kamila Grembowicz joins us and shares Adidas approach to change management: "We put in place a change management team really dedicated to explain, to work with people what will be changed, what that means for them, and so on. We look on very different channels of communicating what's happening from the boardroom into newsletters, social media. You definitely need to demonstrate some quick wins, and put a face behind the achievement."

Bob Kupershoek joins us and shares the importance of collaborating and learning from IT: "I really recommend everybody to partner with IT, they have a lot of knowledge, you have a lot of good folks that they understand exactly what the latest technology is, they will also give you another way of looking at things as well."

Delphine Bernard shares the importance of diversity on multiple levels: "The key is to build a different type of talent that you need, depending the function of what you're building. You're going to have a mix and I think being sure that you're diverse. Diverse from every aspect, but really coming from different background, different race, different gender. Different types of companies ... we need to have a different flavor and input, because I think we have a lot of brain when we bring more diversity and that's really crucial."

John Therekauf shares positive insight for implementing robotics and AI: "Everybody talks about ethical automation as if, "Oh well, we shouldn't get robots and those things could displace work." Forget that. The ethics question is not whether you should automate, it's the question should be posed as to, you're going to automate, do you know how to do it right?:

Ricardo Badillo shares his experience with implementing AI and how to harness it effectively: "We spent a lot of time understanding and educating our company, our internal organization that the robots actually use the same credentials as any other employee. That the robots don't get crazy and will not be able to do all the type of transactions different to what they were actually trying to do. So, information security was a real challenge and I think, for other companies, it's the same challenge because they need to start adopting those policies to work with robots."

Siemen's Tobias Unger shows us the important deffierences in implementing chat bots as compared to humans: "Humans adapt, so humans are able to use the knowledge they have to deal with unexpected situations. Sally would never do that, because, you have to train each and every capability yourself. Of course, there will be enhanced algorithms or mechanisms in the future, maybe, to ensure that there is a part of self-learning, but you have to be very careful with that, because you want Sally to behave perfectly."

Fernando Marossero on releasing the talent from the employee while implementing RPA: "That means to get the people to do things that must be done by people, let's say, to add value to find new ideas, to be devoted to find a different way of providing service in the different way of solving things. Even to find a different way to train a robot to make a thing more efficient or to have a larger scope."