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Justin Reilly joins us and shares insight on overcoming challenges no matter the company size: "When you're starting companies you have the problem of, 'I don't have enough money to do this, so I need to focus on the most valuable, most tangible problem that I can solve with the talent that I can get'. When you're at a big company you have the opposite problem. "

Chris Gilmore joins us and shares his approach to creating a confident user experience for employees: "We are still helping the clients in their digital journeys, but what we are doing here is looking forward, creating IP which we believe might help the clients in the future. So, we are anticipating a problem, we are anticipating the solution, creating IP and products around it and really leveraging the AI and automation as a brand to make sure that we can help our clients navigate their journey."

Sebastian Zeiss joins us and shares how several departments came together to develop software that benefits each others' processes: "We started talking to TSO, can we do an app, and they were like yes we can but it's going to take two years or three. Okay, but what if we combine app with RPA? Both can be done quickly, most likely. And that's what we actually did, and now we actually have the app out in the field and our technicians call it the Swiss Knife of field service, because they can do everything with it."

Moh al Gadban joins us and shares the importance of understanding data versus simply processing it: "Data is the gold that we have in hand. When you're talking about RPA for example, robotic process automation, for each process, or for each task that you are automating, you have an input. You have an output. So all of this is a lot of data, and if we just neglect it and go around it, and we just work on automating a lot of processes, we're losing a lot of important things there."

Will Swanson joins us and shares how he transitioned from call center work to shared services with Schneider Electric: "if you have background in continuous improvement and operational efficiency and leadership development and things like that, I think that's transferrable across the business in a lot of these different areas."

Matt Gustitus joins us and shares what it takes to build a business case for implementing new processes: "Every company functions differently, right? So, it's really hard to pull that together and come up with a game plan that you're going to be able to execute when it's something brand new to you."

Herman Brown joins us and shares how San Francisco has applied IT as a shared service: "I mean, government IT has transformed itself over the last several years where IT was a necessity that businesses saw. Oh, okay, we need computers now so we need somebody to be able to set up those computers and so forth. So IT was really providing a service."

Remigijus Šimašius joins us and shares the benefits of Lithuania's open data policy: "We have this no excuse, open data policy, and with this, we've got very nice new inventions for smart cities, for mobility, for education. People like it. They want to be first in somewhere, to be forward-looking."

Derek Reisinger joins us and shares how workspace environments have changed and how it affects employees: "We come from a culture of which many employees had offices. We're transitioning that. We're in a collaborative workspace now. That means glass offices if you have one, workstations otherwise. We're very, very big on that collaborative space."

Don Fertman joins us and discusses listening to employees: "It's all about listening to the employee and understanding what makes them tick. Understanding what they like about their job, what they don't like about their job, and what you can do to help instill that service culture- so that they're happy, and able to interact with the guests in a positive rather than say a sullen way."