SSONext

In this week's episode I interview Harsh Vasavada, Operations Leader (Americas) at Corning. Harsh led the team which were responsible for winning the Award for Customer Centricity at the SSON Impact Awards this year in March. In this podcast, we talk through the project, how Harsh got the buy-in, tracked results and how a focus on CX ultimately enabled the GBS to grow and take on more value-adding roles.

If you're interested in applying for next year's awards, they are part of our flagship event SSOW North America, so keep an eye on the site for more details: https://www.ssonetwork.com/events-shared-services-week

Generative AI has been the buzzword on everyone's lips for the last few months, but as with any new solution, the more it's talked about the more the conversation is diluted and the more difficult it becomes to distinguish fact from fiction, marketing spiel from the reality and so on. In this discussion SSON talks to Phil Searle, CEO, Chazey Partners about the opportunities Generative AI can provide for GBS, the risk factors people need to take into account, the processes that are most suited and how Gen AI fits into the solutions catalogue.

To find out more about Chazey you can visit their website https://chazeypartners.com

SUMMER BONUS EPISODE!

We're delighted to be able to bring you a fabulous bonus episode of SSO Next with Precisely. In this episode I talk to Tim Fujita-Yuhas, VP Product Management at Precisely, about data integrity (and how to get the accurate, consistent and contextualized data you need to make confident business decisions). We discuss how to get better data governance, fostering a data driven culture, master data management and how to use automation to assist throughout.

If you enjoy this episode you can also join Precisely's webinar on the 26th July focused on "The Truth (And Myth) Behind Artificial Intelligence and Data Integrity," register here https://www.ssonetwork.com/intelligent-automation/webinars/the-truth-and-myth-behind-artificial-intelligence-and-data-integrity

Last episode we shared a number of interviews gathered onsite at SSO Week Europe in Lisbon. This week is part 2, and I'll be speaking with representatives from Apex Analytix, Infosys, Fresinius Kabi, Experian, SSON Research & Analytics, Datamatics and Kone. We discuss the commercialization of GBS, infusing purpose into the everyday, ERP transformation, data integrity and supplier relationship management.

If you were unable to attend our Lisbon event you can register here for our virtual summit https://www.ssonetwork.com/events-sso-digital-week-europe

I was lucky enough to be onsite at SSOW Europe in Lisbon, Portugal last week. So I took the opportunity to speak to our sponsors, speakers and delegates about what they learnt. Key points discussed included: purpose, employee experience, digital business services, capabailities as a service and change management. This episode is part one and part two comes out next week.

If you were unable to attend in Lisbon, then don't worry. You can register for our online edition here https://www.ssonetwork.com/events-sso-digital-week-europe which takes place in June.

In this episode of GBS careers corner I talk to industry legend Deborah Kops. She's the founder or global business services consultancy Sourcing Change, an advisor in private equity the founder of the BPO Liberty Source and most recently she's focused on the crucial factor of talent.

Deborah has a unique perspective on the global business, shared services and outsourcing industry, having served in provider, buyer, business founder, board and advisory roles. In this conversation she shares her invaluble insight on the capabilities needed to be a shared services leader, how to choose the right GBS organization to further your career, when to switch careers and how to build your leadership brand.

SSON R&A reports that the three top priorities for shared services and GBS for impacting the overall workforce are driving headcount optimization, driving better integration and utilization of technology and driving enhanced performance.

On today's episode we'll be looking at How Connected HR processes and Insights can be the key to talent strategy and organizational growth.

Discussion will include:

1. The key digital transformations HR need to prioritize in order to deliver a modern HR experience to employees
2. How HR is well-positioned to provide strategic insight into opportunities for business growth
3. Ways the employee experience from Hire-to-Retire can be better streamlined

As shared services continue to expand their scope of work, we see tremendous opportunities for HR services to integrate activities like employee relations.

SSON Research & Analytics data confirms 17% of shared services plan to bring ER into scope this year.

To better understand the pros and cons, Barbara Hodge, Global Editor at SSON asks Simon Brown, HR services expert, to explain…

As the workforce evolves from a static, in-office, 9-5 placement to a more global, digitally enabled and flexible environment, the work done by humans isn't defined by their location or physical presence in the office. Sponsored by Brickwork, this episode of SSONext discusses how human-driven administration has been a previously untapped well for talent and business resilience. Joined by Sangeeta Kulkarni, the founder and CEO of Brickwork, we discuss:

• The rising need for talent that is flexible and intuitive in a rapidly digitizing world
• How virtual administrative assistant can fill talent gaps in a competitive landscape
• The unique value human administrative assistants bring to the table

Hear from the Best GBS and The Best Service Provider Impact Award Winners

SSON's Impact Awards represent the highest level of recognition for the impact shared services have on enterprise.

The awards are open to shared services and GBS globally, with winners announced at SSON's flagship events. Impact Award winners represent shared services operating at the peak of their performance, and demonstrating leading practices.

At SSOW Orlando, Tesco Business Services took home the Impact Award for World's Best GBS, and Capgemini for Best Service provider.

In this episode, hear from two award winning companies on what it takes to be the best of the best. This episode covers:

• The winning ingredients for high-value service delivery
• What it takes to mature a service center
• The importance of continuous improvement as a culture and strategy for change