SSONext

In this episode of SSONext, host Barbara Hodge sits down with Jennifer Kelly Greene, Senior Director of Global Payroll at Otis. A business-oriented professional with hands-on experience in managing multi-location, multinational teams, Jennifer brings a history of success in leading teams in B2B and B2C environments. Highly effective at managing vendors, building consensus, and working collaboratively with all levels to assess, plan, and implement enterprise-wide standard solutions. She is a seasoned strategist with proven superior problem resolution, communication, and leadership skills; able to align teams and prioritize goals while focusing on continuous process improvements and efficiencies to maximize revenue for GBS.

On the docket today is the topic of broadening the skill sets of your people. Jennifer and Barbara dissect:

✅The case for focussing on broadening the skill sets of your talent base so they can capitalize on learning and growth opportunities.

✅Where the balance is for GBS between the people, the process, and the technology to be really efficient.

✅The need to communicate success stories across service management, operations management, transformation, change management, and leadership.

For the full details on that and a lot more, 🎧 listen to the episode 🎧

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In this episode of GBS Careers Corner we're joined by Helen Emmett, CFO Global Finance Services at Experian. Helen is not only the first female CFO, but the first CFO outright of Global Finance Services reflecting the growth and transformation of the award winning GFS at Experian.

During the podcast we discuss how Helen got ahead in her career by putting herself forward for big opportunities and taking on unpopular tasks. Also what she learnt working with diverse, global teams and recruiting shared services professionals around the world.

It's a great listen if you are looking for ways to stand out in your role and in search of career inspiration!

In this episode of GBS Careers Corner we talk to Gary Critchley, Senior Vice President for Global Business Services at Qatar Airways which was recently named one of SSONs Top 20 Most-Admired GBS.

During his career Gary has worked for a number of well-known brands, both in the UK and Middle-East, including Marks and Spencer, National Grid, Pepsi Co and BOC Group helping them to transform their finance functions and implement shared services. He has a wealth of experience in leading through change, integrating digital strategies and building strong, diverse teams.

We talk about, how to make your CV standout through storytelling, taking a leadership position and how "varying your altitude" is a crucial skill for shared service leaders.

In this episode of SSONext, Sally Fletcher, SSON's Head of Online Events, sits down with George Connell, former VP Strategy and Finance at Shell GBS. The episode is a sneak peek into GBS Careers Corner where Sally will be exploring the multitude of different career paths available to you in the modern global business services space and how to get ahead in your own GBS career. Whether you're working in finance, HR, IT, automation or the multitude of other shared service disciplines available today, there should be something in here for you.

In this week's episode Sally and George discuss: George's career path to finance lead in Shell GBS, his defining career moments, the importance of having a mentor and how to pick the right GBS organization for you.

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In this episode of SSONext, host Barbara Hodge sits down with Charlie Chang, Global Talent Acquisition leader and Director at Page Outsourcing in Manila, Philippines. Charlie joins us to explain how outsourcing recruiting functions can provide GBS organizations with the agility they need today; and how to optimize the onboarding process.

Charlie and Barbara dissect:

✅ How the needs of employees and employers differ across regions, and why the GBS recruitment process should reflect that.✅ What processes GBS are typically looking to outsource? ✅ The struggle to attract and retain the right talent and why employer branding and a clear strategy make all the difference.

For the full details on that and a lot more, 🎧 listen to the episode 🎧

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In this episode of SSONext, host Barbara Hodge sits down with Simon Brown and Gerard Hussey. Simon is an experienced practitioner in HR transformation, as well as GBS and HR Shared Services leadership. And Gerard is a senior HR practitioner with extensive multifunctional, and multi-industry experience. His focus is on enabling organizations to improve their productivity, performance, and to successfully execute business transformation.

Simon, Gerard, and Barbara dissect:

✅ Why a key factor that GBS and shared services leaders need to focus on right now is supporting employee well-being. ✅ The importance of an intensive survey relating to Human Resources, so decision-making can become not just scientific, but also driven by emotional intelligence.✅ How HR leadership is changing across different industry segments.✅ Why more GBS organizations need to focus on career development and mentoring for employees.

For the full details on that and a lot more, 🎧 listen to the episode 🎧

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In this episode of SSONext, host Barbara Hodge sits down with Emma Beaumont to talk about all things change management, and its pivotal importance for GBS leaders. A serial networker with a passion for brand messaging, communication and content that builds community, trust, and value, Emma is GBS Change Management & Communications Lead at JTI. She brings an Industry and SME focus across GBS, Digital Transformation, Technology, AI and Automation, Data Analytics, Shared Services and BPO.

Emma and Barbara dissect:

✅ A case study of how the CM&C (change management and communications) team at JTI handled the pandemic and managed operations systematically✅ Why change management has emerged as a critical enabler for GBS at JTI✅ A foundational framework to guide GBS leaders in setting up a change management team (particularly as we move towards a post-pandemic recession)

For the full details on that and a lot more, 🎧 listen to the episode 🎧

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Welcome back to SSONext! This is part 2 of an in-depth mini-series where host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics. Tom brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management.

Tom and Barbara offer a deep dive into the state of Global Business Services (GBS), based on SSON survey data. You'll hear details on:

✅ Why is GBS so important right now, particularly as we head into a recession?✅ The difference between shared services and GBS ✅ The emergence of "ESG" in GBS scope and responsibility✅ Organizational structures and leadership in a GBS model – and whether having a single central hub of leaders in GBS is sufficient

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you haven't heard the first part of the conversation with Tom, you'll find it in episode 20, where Barbara chats with him about why GBS needs to refocus on location.

Returning to our podcast? Thank you! Could you please hit the rating button to give us 5 stars? Your ratings help us rank better, and be found by more people. Thanks again.

In this episode of SSONext, host Barbara Hodge sits down with Tom Bangemann, an experienced manager, coach, mentor and board member with a proven content and executive track record. Tom is Head of Data Development & Research at SSON Research & Analytics. He brings profound experience in delivery, sales, and business development, with an impressive international career in Practice Management.

Tom and Barbara take you behind the scenes into SSON's expansive data resources to offer a deep dive into the topic of location as it relates to GBS and shared services. You'll hear details on:

✅ Why NOW is the right time to focus on and study in detail your locations of operations✅ How leaders can leverage their existing footprint✅ The big driver that is most relevant in today's GBS

For the full details on those points, and a lot more, 🎧please listen to the episode 🎧

If you are a return visitor to our podcast, thank you! Could you please do us a favor, and hit the rating button to give us 5 stars?

Your ratings help us rank better, and be found by more people.

Thanks again.

In this episode of SSONext, host Barbara Hodge sits down with David Hughes, Shared Services Director for Bidvest Noonan, a leading facilities management business in the UK, providing Finance and HR support across the board.

David has over 20 years' experience designing and operating world class Global Business Services operations. He has a passion for creating values-based cultures and great places to work, where people are inspired and motivated to achieve their full potential.

David and Barbara dig into:

✅ Why automation is a really powerful (and perhaps underutilized) tool for GBS leaders✅ How to refocus on the fact that the main objective of automation is to improve a company's workflows - so we we can reduce costs, time, and waste, as well as increase productivity.✅ New automation opportunities come along every day; what markers can GBS use to evaluate, assess and implement the right ones?

For the full details on that and a lot more, 🎧 listen to the episode 🎧

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