SSONext

Today on SSONext, host Jordan Mullins sits down with Manisha Singh, the executive partner for talent transformation at IBM, to discuss how we can provide a better employee experience; and why that is so incredibly important as organizations adjust to a new Future of Work environment.

In a power-packed 20-minute conversation, Jordan and Manisha dig into:

✅ Why employee experience is so important to organizational success today✅ What employee experience looks like in practice at IBM ✅ How this looks day-to-day in hybrid versus in-office versus remote working models ✅ Manisha's inside-track on what IBM is working on in the next five years from an employee experience perspective, which other organizations can emulate.

For the full details on that and a lot more, listen to the episode

If you like what you hear today, do us a favor and hit the rating button to give us 5 stars. That way we'll be seen in the systems, which will help us keep podcasting!

Today on SSONext, host Barbara Hodge sits down with Venkat Raghavan – a leader in the analytics industry who started as a Java developer and went on to work with some top retailers including Best Buy, Walgreens, Walmart and Tesco, to solve their problems through the power of data and algorithms. His passion is setting up analytics as a capability.

Venkat serves as Associate Director & Global Head of Enterprise Analytics at Tesco

Venkat and Barbara dig into:

✅ Why communication is the most challenging piece✅ How to discover and solve for pain points✅ What is good talent in the GBS industry and how to recognize it

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you hear today, do us a favour, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting!

Today on SSONext, host Barbara Hodge sits down with Suzanne Haenen, PMO Director of the Global GBS-PMO Team at AkzoNobel.

Suzanne and Barbara dig into:

✅ The vital importance of speaking with a lot of people to truly understand current struggles✅ Why Master Data Management is key✅ A case for letting go of the fear of being transparent about where things might go a bit off-track

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you've heard today, do us a favour, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting!

Today on SSONext, host Jordan Mullins sits down with Lori Pon - an experienced project manager and insurance professional successful in leading major system implementations and multiple business units.

Lori is Director of Claims Strategy & Innovation at AAA Auto Club Group and possesses strong management and leadership skills, with the ability to motivate and develop high-performing employees, solid planning and organizational skills, including the oversight of key technology initiatives and management of profit and loss objectives.

Lori and Jordan dig into:

✅ The importance on making initiatives more customer centric✅ Why "You will never have amazing CX if your EX is lacking." ✅ Insurer tech and its benefits to make work agile✅ How customer-centricity has influenced the way technology partners are chosen✅ How to use customer centric metrics to measure the success of functions✅The benefits of design thinking and great attitude in insurer tech

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you've heard today, do us a favour, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting!

Today on SSONext, host Barbara Hodge sits down with Deborah Kops - Advisor to global business services organizations committed to survive and thrive. Deborah is now focused on their single most critical success factor -talent.

She is Managing Principal of Sourcing Change dedicated exclusively to shared services and outsourcing change management strategy. With experience as a shared services executive, buyer, provider, and private equity adviser, Deborah works with leading companies to manage globalization challenges.

Deborah and Barbara dig into:

✅ Why talent functions hardwired but models are agile

✅ What's behind talent shortage in the shared services space?

✅ How COVID has affected the delivery models of organizations, making them lose the sense of entity

✅ The capabilities (not skills) and mindsets that shared services professionals need to focus on

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you've heard today, do us a favor, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting!

Today on SSONext, host Barbara Hodge sits down with Jaco Van Der Merwe - 'the payroll pundit' - a passionate payroll professional who promotes collaborating with senior management to plan a more strategic payroll that supports and furthers corporate goals. He has deep experience with payroll accounting procedures as well as in designing and implementing internal controls.

Jaco and Barbara dig into:

✅ The advancements and importance of technology in the payroll industry. ✅ How the payroll department gives leadership exact ideas of how many people are employed in an organization, as well as what the profiles and opportunities are.✅ The opportunity at hand to raise the profile of payroll from experts in 'pay execution' to influencers in 'pay equity'

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you've heard today, do us a favor, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting!

Robert Weltevreden is described as "one of the few truly full-stack GBS leaders out there" and we at SSONext are lucky to have him on as our first guest on the SSONext podcast!

Robert has a long track record in the GBS (global business services) space, most recently at Novartis, and previously Syngenta AG. Despite the pandemic, Robert has achieved some terrific results in productivity, scaling, and customer experience so, Barbara Hodge, Global Editor, SSON and host of the SSONext podcast sat down with him to get his thoughts on where GBS is heading.

Barbara and Robert dive into:

✅ How to accelerate the digital and data journey - something that's top of mind for shared services leaders in 2022✅ A common pitfall for GBS (global business services) when accelerating the journey✅ A framework for setting up the optimal Data Management Center✅ The importance of data visualization - an automation perspective

The the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you hear today, do us a favor, and hit the 5-star rating button. That way each week you'll find another episode with incredible guests who are defining what's next in global business services.

The team at SSON are very excited to announce our new podcast: SSONext - Fuelling the future of shared services.

Let's dive straight into the why, the what – and perhaps most importantly, why you should care if you're in the shared services industry!

Our promise on this podcast? This will be the 20 minutes a week where you get the information you need to ensure you are in the loop on developments in the GBS and shared services world.

We want our listeners to feel the optimism. So the conversations and case studies you'll hear will prove to you that there is such a thing as a good problem to have! Because they offer new solutions!

In this pilot episode, we dive into the details of our commitment to expanding our educational capacity using the audio medium (one that any large organization can mimic!) 👇

✅ Separating the facts from the assumptions in the industry✅ The importance of learning from the next generation of shared services leaders✅ The need to bring diverse perspectives into shared services industry dialogue✅ The relevance of a new medium to move the needle on content innovation✅ And what's behind the name "SSONext"?

To get the the full details on that and a lot more 🎧 listen to the episode 🎧

If you like what you hear today, do us a favor, and hit subscribe. That way, each week, you'll find another episode with incredible guests who are defining what's next in global business services.

Robert Welborn returns to take us through his interesting recent past.

Also, join our Celonis Podcast Mini Series guest JP Thomsen by visiting celonis.com/celosphere-live, available on-demand.

Max Just returns to deep dive into the fact that The Future of Work is Now.

Also, join our Celonis Podcast Mini Series guest JP Thomsen by visiting celonis.com/celosphere-live . Also available on-demand following the live stream dates.