SSONext

In this episode of SSONext, host Barbara Hodge sits down with Joe Peri, Chief Automation Officer at Change Healthcare. Joe is a go-to expert for all things intelligent automation (IA) and RPA (robotic process automation). He leads teams that transform businesses using technology for reduced cost, increased revenue, and higher customer satisfaction. He tells us he enjoys building and fixing things, and bringing together people, processes, and technology to deliver profitable outcomes.

Joe Peri and our host Barbara Hodge dig into:

✅ What are the top issues when it comes to scaling RPA?✅ Of all the exciting tools and acronyms, which are the most promising to create end-to-end, seamless processes?✅ How to keep a culture intact when scaling RPA

For the full details on that and a lot more, 🎧 listen to the episode 🎧

📌This episode is brought to you by AppZen. AppZen is an AI platform for modern finance teams. They overhaul the way finance teams work by automating spend approvals and providing insights that help companies reduce spend, comply with policy, and streamline process.📌

If you like what you've heard today on this podcast, do us a favour, and hit the rating button to give us 5 stars. Thank you.

What Can Intelligent Automation do for GBS? Beyond Transactional Efficiency to Digital Transformation

In this episode of SSONext, host Barbara Hodge sits down with Lee Coulter, a veteran of GBS and deeply versed in Intelligent Automation as an enabler of transformation.

Lee's background includes CIO, COO, CEO and he was an early adopter of RPA in addition to leading the IEEE standards workgroup for IA. This offers an improved perspective on IA "capabilities" as a means of driving cost and operational transformations; as well as new operating models to reshape both workforce and work-flow in complex global environments when the stakes are high.

Lee is a visionary leader, passionately committed to positive impact. In this episode he explains why "IA is not a strategy" – and that it needs to be considered in the broader context of reimagined operating models

Lee and Barbara dissect:

✅ The opportunities GBS teams face to create enterprise transformation that can help weather recessions.

✅ A 10-step approach for GBS to become a 'Digital Transformation Engine'.

✅ IA as an enterprise capability

✅ The definition of corporate culture, and how it needs to evolve to survive in a VUCA world.

For the full details on that and a lot more, 🎧 listen to the episode 🎧

📌This episode is brought to you by AppZen. AppZen is an AI platform for modern finance teams. They overhaul the way finance teams work by automating spend approvals and providing insights that help companies reduce spend, comply with policy, and streamline process.📌

If you like what you've heard today, do us a favor, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting and bring more learning to the shared services and GBS world!

In this episode of SSONext, host Barbara Hodge sits down with Matt Wright, Senior Vice President, Customer Success, at AppZen Inc.

Matt is a seasoned leader with over 26 years in the field of customer success management. Matt's passion is working in organizations that are focussed on deriving as much value from technology platforms as possible to serve their customers better.

Matt and Barbara dig into details on why it's vital for global business services (GBS) to focus on institutional knowledge as it relates to technology:

✅ How technology is pushing shared services and GBS forward✅ The benefits of AI (artificial intelligence) to GBS✅ The factors that drive true success for businesses choosing to use AI

For the full details on that and a lot more, 🎧 listen to the episode 🎧

📌This episode is brought to you by AppZen. AppZen is an AI platform for modern finance teams. They overhaul the way finance teams work by automating spend approvals and providing insights that help companies reduce spend, comply with policy, and streamline process.📌

If you like what you've heard today on this podcast, do us a favour, and hit the rating button to give us 5 stars. Thank you.

Welcome back to SSONext! Hosts Barbara Hodge and Jordan Mullins sit down to chat about DATA on this episode. Specifically, how SSON uses all that data it collects through surveys over the year. The fact is, it's all reflected back to the market to support shared services and GBS. Listen to this episode for the inside scoop on 'the why', and 'the how' of finding and using data to your advantage.

Jordan and Barbara dig specifically into:

✅ How SSON shares the data it collects with the shared services industry ✅ What future the research points to, and how to get ahead of these topics ✅ How to get an edge through data

This episode is also an opportunity for us to express our deep gratitude to the shared services and GBS industry. Thank you for always taking the time to respond and provide the input we need to keep bringing you the industry statistics you need to fuel smart decision-making and innovation.

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you've heard today, do us a favour, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting!

Welcome back SSONext! In this episode, you'll find host Barbara Hodge in conversation with Sandeep Poddar, Head of the AkzoNobel GBS India Center and responsible for managing the BPO relationships, too. Sandeep is a GBS executive with decades of experience in designing and leading Global Business Services teams. His speciality is leading teams in virtual environments, implementing intelligent automation, driving business transformation and cross-functional collaboration.

Sandeep and Barbara dig into:

✅ Why it might be risky to neglect business process outsourcing ✅ Insights into why 6 out of 10 GBS/SSOs are actively outsourcing✅ How outsourcing has moved up in the delivery value chain✅ Where 'Centers of Excellence' come into play✅ Getting clarity on how to measure success in outsourcing

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you've heard today, do us a favor, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us to keep podcasting!

In this episode of SSONext, host Jordan Mullins ​​sits down with Tim Johnson, Head of Automation for the Suncorp Group, to talk about the blurring lines between the disciplines of shared services and IT.

Tim and Jordan dig into:

✅ How technology serves as a major driver, and the importance of rigour as organizations scale automation. ✅ The rise of the 'citizen developer' - and why more roles are being filled with talent that does not have a technical background ✅ Why the value IT delivers to the business is much more important than the software it oversees ✅ What shared services and IT leaders can do to chip away at the barriers to integration

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you've heard today, do us a favour, and hit the rating button to give us 5 stars.

In this episode of SSONext, host Barbara Hodge sits down with Volker Schrank, Senior Director of Global Employee Experience, Processes & Technology, at Mondelez. Volker's body of work covers multi-industry HR transformation with a focus on HR diagnostics, strategy development and implementation, organization design, and talent management.

Volker and Barbara dig into:

✅ The definitions of a successful digital HR services✅Why HR needs to focus – now more than ever – on human relations✅ How to connect a good HR operations with better employee experience✅ How to know what can be achieved

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you've heard today, do us a favor, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting!

Today, on SSONext, host Jordan Mullins takes a deep dive into the unique nature of the predicted recession and its impact on both talent and accounts payable. Our guest is Emily Nash-Walker, Global Head of Partner Experience, Tradeshift.. Emily is an expert in enterprise digital transformation and shared services with experience gained at various blue chip organizations where she enables partners to automate, digitize, and grow.

Emily and Jordan dive into:

✅ How the recession will be shaping businesses decisions in the next 12 months ✅ The importance of the way that financial teams respond and the impacts to anticipate ✅ Mistakes that (accounts payable) AP teams could be making right now and what they could be doing better to prepare for the future ✅ What metrics to use as a North star as businesses pursue transformation projects in a recession

This episode is brought to you by Tradeshift. They help businesses connect with their suppliers digitally, remove paper and manual processes across procurement and payment, and help businesses buy what they need faster; all while managing risk.

For the full details on that and a lot more, 🎧 listen to the episode 🎧

Today on SSONext, host Barbara Hodge sits down with Sameer Jalundhwala, a global Shared Services leader with expertise in building Global Business Services (GBS) operating models and transforming processes and systems, leveraging exponential technologies (automation, AI, analytics, blockchain) and new ways of working. He is SVP, GBS Operations & Outsourcing at NTT Ltd where he's responsible for building and managing Global Business Services operations across 40+ countries, covering back and mid-office processes and delivered through two world class outsource providers.

As an IBM Executive Partner he has led sales, solution and consulting teams building and delivering transformative solutions that have achieved improved client satisfaction and business outcomes.

Sameer and Barbara dig into:

✅ The state of outsourcing today… Sameer paints a picture of what it's like to go from BPO to BPM and back to BPO; but with a difference.✅How is outsourcing still relevant?✅The difference between BPO and BPM

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you've heard today, do us a favour, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting!

Today on SSONext, host Barbara Hodge sits down with Tom Bangemann, Head of Data Development & Research at SSON Research & Analytics. Tom is one of the most experienced market analysts in the GBS space, and a thought leader in service delivery, business support, and GBS development. He talks about the need to retain the stability to deliver what's required – but be agile enough to react to change, internal or external. His expertise is in benchmarking and KPI models.

Tom and Barbara dig into:

✅ Why the current insecurity drives risk and how GBS can counter this ✅ The future of GBS and what you can expect to see over the next 5 years ✅ How to move from efficiency to effectiveness to experience in an organization ✅ Why technology and talent are two sides of the same coin

For the full details on that and a lot more, 🎧 listen to the episode 🎧

If you like what you've heard today, do us a favour, and hit the rating button to give us 5 stars. That way, we'll be seen in the systems, which will help us keep podcasting!