Welcome to the third episode of the Furniture Industry Awards Gala Series. Today, CEO and host Charlie Malouf welcomes back Stacey McCormick, the Executive Vice President of Retail Performance for Broad River Retail. The spotlight for today's episode is on the recent awards gala honoring Broad River Retail as the Furniture Retailer of the Year.

Stacey shares his most memorable moments from the event, highlighting the immense pride and support shown by the families of the company's leadership who attended the event. Stacey underscores the importance of this recognition as a testament to the hard work and commitment of every Memory Maker from the past and present. He emphasizes that such accolades are a manifestation of a long-term, collective effort based on unwavering commitment to their purpose and vision.

The conversation also dives into what it takes to achieve and sustain excellence in the highly competitive retail industry. Stacey discusses the pivotal role of innovation, continuous improvement, and strong leadership within Broad River Retail. He highlights specific advancements from this past year, like Versatile Credit for unlocking financing, the 3X pricing tool, digital business cards, and the unified customer service platform of FreshWorks, all of which have significantly contributed to the company's recent success. The dialogue touches on the collaborative spirit among Memory Makers across various departments, including sales, customer service, and supply chain, emphasizing that their collective efforts are fundamental to achieving the prestigious Retailer of the Year title.

This episode on YouTube: https://youtu.be/qixVg6-8BFo

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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