Recruiters are often told to “be strategic.” Lucy Lynn, Head of Talent at Cleo, shows what that actually looks like.

In this episode, Lucy unpacks how her team manages stakeholders with data, structure, and a healthy intolerance for wasted recruiter time. 

From weekly hiring dashboards to scorecard SLAs, monthly CEO reviews, and business-priority hiring reviews, Lucy explains how Cleo turns recruiting from a reactive service function into a decision-making engine.

The big takeaway: recruiters don’t earn influence by having stronger opinions. They earn it by bringing better evidence.

You’ll learn:

• How Cleo uses throughput, conversion, and latency to diagnose hiring problems
• Why Lucy won’t let her team start a search without the right documentation
• How monthly CEO reviews help recruiting leaders turn data into business action
• Why prioritization meetings should be tied to company OKRs, not whoever shouts loudest

Key moments:
[00:00] Intro

[02:52] Mastering Stakeholder Management Workshop

[05:39] Weekly Dashboard for Every Stakeholder

[08:10] Stakeholder SLAs and Scorecard Requirements

[10:22] Hard Line on Role Documentation

[13:00] Executive Search Profile Exploration

[16:21] Standardized Interview Process Design

[19:29] Monthly CEO Review Deep Dive

[23:47] Data-Driven Hiring Bias Challenge

[27:53] Monthly Priority Ranking Meetings

[30:26] Executive Team Battle for Resources

[33:41] Resolving Hiring Priority Disagreements

To learn more about Metaview, the AI platform for 10x recruiting teams, head to www.metaview.ai/10x