This Omni Talk Retail Fast Five segment explores Starbucks’ new ChatGPT-powered drink discovery experience and whether it actually improves the customer journey.

Chris Walton and Ben Miller debate if this is meaningful innovation or just experimentation, and question whether AI integrations like this solve real problems or create unnecessary complexity.

⏩ Tune in for the full episode here.

#RetailNews, #Starbucks, #AIinRetail, #ChatGPT, #CustomerExperience, #DigitalStrategy, #OmniTalk

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