In the Spring of 2019, Datto launched the State of the Channel podcast. Our first episode covered work/life balance for MSPs who often work in a 24/7 industry. To celebrate a year of published podcasts, we thought it would be interesting to bring back some of the MSPs featured in that original episode to talk through how work/life balance has changed during the global health crisis. Dive into this podcast to hear about the challenges as well as the silver linings your peers are experiencing while working remotely.

Interviewer:
Rob Rae, Senior Vice President of Business Development, Datto, Inc.

Interviewees:
Vince Tinnirello, Anchor Network Solutions, Inc.
Greg Sharp, Managing Director, Base 2

Join Taylor Bradley, Director and HRBP and Melissa McRoberts, Talent Acquisition Partner for our latest episode of State of the Channel Podcast. The global health crisis has changed the normal recruitment process. If you're a growing MSP, trying to find new candidates to hire, this podcast will provide value for you. We'll cover tactics and strategies that can help you successfully recruit new team members, host effective video interviews, and even onboard employees you hire during the global health crisis.

Host: Taylor Bradley, Director and HRBP
Interviewee: Melissa McRoberts, Talent Acquisition Partner

Our third episode in our work from home series, dives deeper into the technology needed to enable a seamless work from home transition. Michael Bienvenue, Product Marketing Manager, RMM interviews our resident expert, Todd Nemeth, Senior Manager, Internal Systems, on Datto's transition to having a remote workforce, the tools we employed to get there, and techniques your business can use to make the same leap successfully.

Host: Michael Bienvenue, Product Marketing Manager, RMM
Interviewee: Todd Nemeth, Senior Manager, Internal Systems

In the second episode in our work from home series, Melissa Hockenberry, Community Program Manager and Sharon Malfesi, Director, Agile Project Management, dive into the complicated topic of effective and efficient communication in a work from home environment. How do you ensure everyone on your team is looped in if you're not seeing them in the office? How do you ensure that you're having enough meetings to stay connected but not so many that productivity wanes? How do the rules of communication change or shift when most of your engagement is happening over video or tools like Slack? Melissa and Sharon provide insights into all of those questions and many more.

Host: Melissa Hockenberry, Community Program Manager
Interviewee: Sharon Malfesi, Director, Agile Project Management

This episode of State of the Channel is the first in a series about developing a successful work from home lifestyle. Whether you're just starting to work from home or if you transitioned to working remotely some time ago, this series will provide valuable insights on how to do so effectively. This first episode, features Melissa Hockenberry, Community Program Manager and Sharon Malfesi, Director, Agile Project Management, discussing how to transition to working remotely, setting up your work environment and time management.

Host: Melissa Hockenberry, Community Program Manager
Interviewee: Sharon Malfesi, Director, Agile Project Management

Understanding your company story, the value you bring to clients, and training your sales team on those messages are all crucial components of a successful sales strategy. In this episode our own Scott West, Senior Product Marketing Manager, interviews Sitima Fowler, CEO of Capstone IT, Inc. and dive into tactics MSPs can use to boost revenue and sales by leveraging the value of the services they provide and the storytelling abilities of their sales team. Sitima also provides insights on onboarding, training, marketing, and more.

Host: Scott West, Senior Product Marketing Manager, Datto, Inc
Interviewee: Sitima Fowler, CEO, Capstone IT, inc.

Regardless of the size of your company, finding the right mix of talent to create a winning sales team can be a tricky process. In this episode Greg Sharp, Managing Director at Base2 and James Bergl, Director of Sales APAC at Datto share details on how Base2 develops their sales team. They cover everything from recruiting the right individuals and training them on your services, to encouraging excellent performance and inspiring high retention rates.

Interviewer: James Bergl, Director of Sales, APAC
Interviewee: Greg Sharp, Managing Director, Base 2 & Founder of ZenContract

For any Managed Service Provider, having the right team in place is essential to success. So, how do you build an effective recruitment process if you don't have a background in HR? How can you be sure you're attracting the right talent? In this episode of State of the Channel we'll dive into everything from the art of writing clear job descriptions, how to interview potential talent, encouraging diversity in the workplace, and tactics to scale your recruiting efforts with a small team.

Hosts:
Taylor Bradley, Sr. Human Resources Business Partner, Datto, Inc.
Alice Guglielmoni, Sr. Analyst, Datto, Inc.
Kristen Costagliola, Director, Software Engineering, Datto, Inc

The vendors a Managed Service Provider partners with help to fuel an MSP's offerings and growth. How do you know which vendors are going to be a good fit for your business long term? What qualities should you look for in a vendor and what questions should you ask them? In this episode of State of the Channel Datto's Caroline Chapin, Director of Partner Programs at Datto, asks David Thomas, Group Managing Director at Bluegrass Group, to provide insights on how to find and vet the best vendors for your business.

Interviewer: Caroline Chapin, Director, Partner Programs, Datto, Inc.

Interviewee: David Thomas, Group Managing Director, Bluegrass Group

Whether you're a new MSP just starting to build your business or a seasoned veteran who is trying to find new ways to grow, pricing and bundling strategies are key to garnering new clients. In this episode our own Tom Dodds interviews Sean Houghton, Owner of Aztech IT Solutions Ltd. discuss how to define your pricing and create service bundles in a way that serves your clients effectively and also provides reliable recurring revenue to your business.

Interviewer:
Tom Dodds, Account Executive, Datto, Inc.

Interviewees:
Sean Houghton's, Owner, Aztech IT Solutions Ltd.