In this episode of Home Care Hindsight, David Knack interviews Adam Berry, CEO of As Close As Family, a home care agency based in Alabama. Adam shares insights on leadership, the importance of consistency in business, and how to effectively manage and grow a home care agency.

He discusses the challenges of employee management, the need for regulation in the home care industry, and the strategies that have driven his company's success.

Adam also opens up about his personal leadership style, mistakes he's made, and how he’s learned to delegate effectively while maintaining accountability.

Lesson Takeaways:

1. Adam emphasizes the importance of staying consistent with business strategies and not jumping from one "flavor of the month" idea to another. This approach has led to significant growth for his agency.
2. Different employees require different management styles—some need encouragement, while others need clear boundaries. Understanding what drives each employee is crucial for effective leadership.
3. Delegating tasks is essential, but it’s important to stay involved and support employees rather than simply handing off responsibilities and walking away.
4. Adam advocates for balanced regulation in the home care industry to ensure client and caregiver safety, while avoiding overregulation that could stifle business growth.
5. Adam admits to his own impatience and the importance of surrounding himself with a team that can hold him accountable and implement his vision.

Timestamps:

00:00 - Introduction

01:15 - Adam Berry and his role at As Close As Family.

02:00 - Discussion on the need for regulation in the home care industry.

03:35 - Adam shares his secret character flaw—impatience—and how it impacts his leadership.

04:35 - Adam reflects on his biggest career mistake: not sticking to a plan and changing strategies too frequently.

06:45 - The importance of following through with strategic plans, leading to 30% growth in 2024.

11:55 - Adam discusses the importance of problem-solving employees and not just complaining.

17:40 - Creative recruitment tactics, such as paying employees' power bills, to improve retention.

19:05 - The difference between delegation and abdication in leadership.

26:25 - Adam shares a recent success story of his team pulling together during unexpected winter weather.

Quotes

1. Adam Berry: "Rome wasn’t built in a day, and I expect too many things to happen at one time."
2. Adam Berry: "Anyone can steer the ship, but it takes a leader to chart the course."
3. Adam Berry: "Don’t come to me complaining, come to me problem-solving."

Resources:

1. As Close As Family
2. HCOA
3. Advocacy Day: April 8th and 9th in Washington, D.C.
4. Connect with David Knack on LinkedIn
5. Connect with Zingage on LinkedIn
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