Lou and Ralph discuss -

Oil change appointments before a trip
Changing the oil and why its the most important service a car needs and who should be doing it

The do it yourself-er
Use proper parts, document document document
Have the local shop or dealer inspect the car yearly. 

Reading owners manual for maintenance requirements
insurance claims and how its presented determines the possible outcome

Doing a walk around  of your car with your advisor to check the physical appearance before letting them work on it

Don't leave lots of personable items in the car
no matter how trust worthy you want the shop to be,
kids are present and judgment is not their strong suit

Techs treating customers cars better than your own
Do not mistreat the customers cars save it for used cars or pdi's

There are tons of misconceptions with the term CERTIFIED
Certifications truly mean nothing without experience

There are pluses and minuses to both being a consumer at a quick lube vs being a mechanic at a quick lube

Lou and Ralph dive into the meaning behind Stealership Stories. Why you should not be so defensive or offensive to service personnel.
We know there are horror stories out there. 
We know the dealer or repair shop is pricey. 
We also know that the Techs and Advisors that do care, are the minority. 
We also touch on tire pressure and the biggest misunderstanding of what pressure should be in your tire(s).
Our goal will be to educate, inform and entertain you with our personal experiences and stories.
Please email us with questions, comments, stories to 
[email protected]
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Thanks!!

Ralph and Lou discuss how Technicians get paid and how that affects your estimates. We explain how an estimate comes to be and what questions you should be asking.
Always inquire about the following,

• How much is labor and how did you come to that conclusion?
• How much are parts, what are the parts, what is the part warranty?
• How much is tax?
• Are there any additional shop fees or delivery or shipping fees?

We discuss road testing customers cars and how treating the customers personal possessions will affect not only your personal relationship with the customer but also your integrity and credibility. 
Communication on all fronts is truly what creates a great foundation for good service center to customer interactions. 

Ralph and Lou Discuss people getting ripped off from mechanics, why people get frustrated with the mechanic shops. 

When taking the car to the shop, as hard as it is, you must entrust the shop with the hopes that they have their processes and procedures in place. You hope the technicians are trained/experienced and knowledgeable with your make and model. If you feel that you have to tell your mechanic or advisor what to fix, then maybe it’s not the right place to be going to. 

The customer causes a lot of their own frustrations. 

Don’t hide your expectations as a client, as a service provider you must set the expectations as well. 

Communication is key!!!!!!

Building a relationship with your service station takes time but the payoff on both ends is worth it. 

Do not buy a car without being informed of common repairs and maintenance costs. 

When you tell a shop what you THINK is happening or the car needs, then it can actually ruin their processes of diagnosis and lead them to think that the info you have provided them is what the car actually needs. 

The best scenario is to take your car to the shop, tell them as much info you know about the problem you are experiencing and let the shop do their job and diagnose the car. Once the issue is found, you are more than welcome to dig deeper and ask why and how they came to that conclusion, and what is the safety net if the diagnosis is not correct? Will parts be reimbursed? Will the repair be comped?

Clients are treated like family, Customers are not. Change your mindset and your business will thrive. 

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Please email with questions, comments and concerns!!!   

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Stealership Stories

Please email us: [email protected]

A behind the scenes look at the automotive world.

In this episode we discuss trust, relationships & being successful as an employee & customer.

Together we have over 30 years of automotive experience & have always enjoyed talking about the crazy things we've seen & heard.

Service focused, but open to questions, comments & of course stories from anyone in the automotive, repair, sales or service industries.