Set your staff up for success and get the service you desire with this step-by-step guide to outline what pleases you.

Kelly shares the details of her document, The Staff Memorandum of Understanding, which includes topics such as:

-Owner preferences

-Service attitude

-Appropriate conversations and responses

-Team expectations

-Chain of command for staff requests

-Guest protocol

-Staff visitors

-Phone usage

-Dress code

-Normal business hours, breaks, and overtime

-Photography and document sharing

Check out this document and all of our products and services.

Thanks for listening!

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