Stephen Hill, the Service Director at i-10 Toyota in Indio, California. Steve is a figure in the Fixed Ops community, and in this episode, we delve deep into his remarkable automotive journey and the ever-evolving industry. 

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What we discuss in this episode:

1. Mastering Automotive Management; Steve shares his path from working in the aftermarket to becoming a manager. He reveals how his background in psychology and public administration played a role in shaping i-10 Toyotas' achievements.

2. Exploring i-10 Toyota; Get a look into the growth, geographic influence and exceptional team behind i-10 Toyota—a flourishing dealership operation located in Southern California.

3. Nurturing Future Talent in the Auto Industry; Steve provides insights into the challenges and opportunities of attracting individuals to join the automotive sector. He emphasizes the significance of coaching and fostering a culture to facilitate growth.

4. The Impact of Electric Vehicles (EVs) and Flat Rate Compensation; Steve discusses how electric vehicles are transforming the industry and explores payment structures that can help retain technicians.

5. Cultivating a Distinctive Culture; Discover why it is essential to build a team with shared values and culture within a dealership—a driver of success.

6. Expanding Into Non Mainstream Brands; Steve has announced the expansion plans for i-10 Toyota aiming to reach markets and cater to a range of customers by targeting off-brand service centers.

Get ready to dive into the future of vehicles, the increasing role of AI and the changing landscape of automotive technology. This episode offers insights that will pique your curiosity about the industry's future, electric vehicles and the impact of technology on service centers. Stephen Hill will guide us through this conversation as he shares his roadmap for success in an industry that is rapidly evolving. 

Discover how to cultivate a culture effectively, manage growth and stay one step ahead of competitors. Whether you're an automobile enthusiast or simply interested in what lies for transportation, this episode is a must-listen.

Listen to the episode featuring Stephen Hill for even more insights!

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Thanks, Stephen Hill

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