Projects are tricky often because we're working with teams that can be inconsistent, egotistical, and unreliable. So how on earth do we manage a project when we've got all that to contend with along with delivering the project? Ben Aston talks to Suze Haworth to discuss how we can use RACI charts to clearly define roles and responsibilities, stop things falling through the cracks, and prevent misunderstandings on our projects.