In the ever-evolving landscape of agency operations, mastering process documentation is not just a task—it's a strategy for success.

Galen Low is joined by Alyson Caffrey (Co-founder of Operations Agency), Gray Mackenzie (Co-founder of ZenPilot), and Brian Kessman (Founder of Lodestar Agency Consulting) to explore how agencies can transform their workflows through strategic process documentation and innovation.

Resources from this episode:

• Fill out our 2025 salary survey
• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Alyson, Brian, and Gray on LinkedIn
• Check out ZenPilot, Operations Agency, and Lodestar Agency Consulting

In the fast-paced world of digital project management, the strategic alignment of projects with organizational goals is crucial.

Galen Low is joined by Stephanie Best—Managing Director at Greannmhar—to dive deep into how project teams can truly grasp their strategic purpose and avoid the proverbial "game of telephone" that often dilutes project vision from inception to delivery.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Stephanie on LinkedIn
• Check out Greannmhar

In today's rapidly changing work environment, the importance of team performance cannot be overstated. Whether you're leading a team in a bustling agency or navigating challenges in a large organization, team dysfunction can be a silent killer.

Galen Low is joined by Greg Storey and Brett Harned—Co-Founders of Same Team Partners—to delve into the nuances of team dysfunction and explore strategies to overcome it.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Brett and Greg on LinkedIn
• Check out Same Team Partners
• Download Your Team Work, Reimagined playbook
• Sign up for Brett & Greg's free webinar on Tuesday, December 12th at 12 pm ET

In the world of project management, the ability to efficiently prioritize project scope items is often riddled with complexities that can make or break the success of a project.

Galen Low is joined by James Louttit—Founder and Lead Trainer at Impactful Project Management—to explore the art of prioritization and its controversies. They dive into the technicalities of prioritization as well as the political dynamics and collaborative strategies vital for project success.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with James on LinkedIn
• Check out Impactful Project Management
• James's book: “Leading Impactful Teams”

In today's rapidly evolving digital landscape, the use of data and AI in resource management is becoming increasingly essential for organizations that want to stay competitive. This is especially true in the agency world, where resourcing plays a pivotal role in delivering key programs and initiatives.

Galen Low is joined by Grant Hultgren (Agency Operations Consultant at Parallax), Marcel Petitpas (Co-Founder & CEO at Parakeeto), and Ann Campea (VP of Project Management Operations at TrueSense Marketing) to explore the promises and challenges of integrating data and AI in resource management.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Grant, Marcel, and Ann on LinkedIn
• Check out Parallax, Parakeeto, and TrueSense Marketing

In today's digitally connected world, the landscape of project management is evolving rapidly. International collaboration is increasingly becoming the norm, creating a dynamic where project teams span multiple work cultures and continents. This complex, yet exciting interplay of cultures presents both incredible opportunities and significant challenges for project management professionals.

Galen Low is joined by Yasmina Khelifi (Senior Project Manager) & Mayte Mata Sivera (Head of PMO) to explore some key aspects of international collaboration.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Check out this episode’s sponsor: Jotform
• Connect with Mayte and Yasmina on LinkedIn

In the fast-paced world of project management, finding balance between professional ambitions and personal well-being is essential.

Galen Low is joined by Ken Stewart—Change & Delivery Guide and the Author of “Burn That Project Down”—to offer a roadmap to mastering project management without losing oneself.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Ken on LinkedIn
• Check out Ken’s book “Burn That Project Down”

In today's fast-paced and ever-evolving business landscape, the traditional metrics of project management—the iron triangle of scope, schedule, and budget—often fall short in measuring true project success. As projects become increasingly complex, there's a growing need to redefine success metrics to ensure that projects not only meet deadlines and stay within budget but also deliver meaningful and lasting impact.

Galen Low is joined by Pam Butkowski (SVP of Delivery Management at Hero Digital) & Stephanie Best (Managing Director at Greannmhar) to delve into the importance of looking beyond conventional metrics to redefine what success means in project management.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Pam and Stephanie on LinkedIn
• Check out Greannmhar and Hero Digital

Volunteering has long been an avenue for individuals to give back to their communities, but its impact on professional development, particularly in project management, is a lesser-known benefit.

Galen Low is joined by Yasmina Khelifi (Senior Project Manager) & Mayte Mata Sivera (Head of PMO) to discuss how their volunteer experiences have significantly propelled their careers.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Mayte and Yasmina on LinkedIn
• Get 15% off Mayte & Yasmina's book The Volunteering Journey to Project Leadership

In today's ever-changing job market, the true sense of security isn't found in the confines of our current employment but in our ability to generate income through building new relationships.

Galen Low is joined by Max Traylor—The Consultant’s Consultant and Founder of Max Traylor LLC—to delve into the concept of job security and emphasizes that true stability in one's career stems from developing the ability to generate income independently of a single employer.

Resources from this episode:

• Join DPM Membership
• Subscribe to the newsletter to get our latest articles and podcasts
• Connect with Max on LinkedIn and X
• Check out Max’s website
• Beers with Max Podcast
• Max’s book: Agency Survival Guide