Building a powerhouse team and training them well can be a huge differentiator for your storage business. There's a lot of noise out there about best practices and how to train your people, and it can be hard to know what will set you up for success. In this session of Storage Academy LIVE, join Tommy and Sue Haviland from Haviland Storage Services as they dive into:

• Developing your core values + goals for your team
• Training tips for new managers & existing ones
• Best ways to consistently support your whole staff

Featured Speakers: Sue Haviland (Haviland Storage Services) Host: Tommy Nguyen (StoragePug)

Storage Academy is our online learning community featuring high-quality courses, guides, discussion boards, and monthly live webinars! If you're interested in registering for our Storage Academy LIVE sessions, visit the link below, and then you can explore the rest of Storage Academy until the next live workshop! https://academy.storagepug.com/about

As a storage operator, you've got a thousand tasks to do and decisions to make every day. Sometimes it can feel overwhelming. On this Storage Academy LIVE, join Tommy and Mark Poole from JustStorage as they chat strategies and best practices for making sure your storage business is humming along. Tune in to hear them discuss:

• Practical advice for running your business efficiently and effectively
• Time management tips and how to prioritize tasks
• How to stay competitive with the REITs

Featured Speakers: Mark Poole (JustStorage) Host: Tommy Nguyen (StoragePug)

Storage Academy is our online learning community featuring high-quality courses, guides, discussion boards, and monthly live webinars! If you're interested in registering for our Storage Academy LIVE sessions, visit the link below, and then you can explore the rest of Storage Academy until the next live workshop! https://academy.storagepug.com/about

The hardest part of sales is also the most important part: closing the deal. Not everyone is a natural salesperson, but that doesn't mean you can't find ways to make sales work for you. In this session, join Tommy and Grace Totty from Absolute Storage Management as they chat about:

• Identifying and understanding your target customer
• Unique sales strategies that capitalize on your individual skills
• Practical tips to improve your selling chops, both in-person and over the phone

Featured Speakers: Grace Totty (Absolute Storage Management) Host: Tommy Nguyen (StoragePug)

Storage Academy is our online learning community featuring high-quality courses, guides, discussion boards, and monthly live webinars! If you're interested in registering for our Storage Academy LIVE sessions, visit the link below, and then you can explore the rest of Storage Academy until the next live workshop! https://academy.storagepug.com/about

AI is moving fast – but what does it mean for the storage industry? Join us as we explore how AI impacts your customers' shopping experience, how the large operators in the industry are using AI to run their businesses better, and practical ways you can start using AI at your facility today!

• How is AI going to affect my business in the next year?
• What do I need to do differently to stay competitive and relevant?
• How can AI make me better at my job today?

Featured Speakers: Tommy Nguyen (StoragePug) Host: Tyler Anthony (StoragePug)

Storage Academy is our online learning community featuring high-quality courses, guides, discussion boards, and monthly live webinars! If you're interested in registering for our Storage Academy LIVE sessions, visit the link below, and then you can explore the rest of Storage Academy until the next live workshop! https://academy.storagepug.com/about

With 2025 officially in the past, how are you preparing for the year ahead? It's the perfect time to audit your business and make plans for the rest of the year. We invited storage trends expert, John Chang, to join us for our first-ever Storage Academy Live as we explore the trends and forecast for the coming year!

• What headwinds could owners and operators face in the new year?
• Does the overall outlook seem good, bad, or a bit of both?
• What trends will affect operators the most in 2026?
• What should we be looking out for in 2026?

Featured Speakers: John Chang (Marcus & Millichap) Host: Tommy Nguyen (StoragePug)

Storage Academy is our online learning community featuring high-quality courses, guides, discussion boards, and monthly live webinars! If you're interested in registering for our Storage Academy LIVE sessions, visit the link below, and then you can explore the rest of Storage Academy until the next live workshop! https://academy.storagepug.com/about