In this episode of Strat Xtra, Stratosphere Senior Vice President of

In this episode of Strat Xtra, Stratosphere Senior Vice President of Advisory Services Zach Hester talks cloud communications with Vonage Senior Account Executive Matt Dorsett. Tune in to learn about what makes Vonage stand out compared to other suppliers, the provider’s goals and plans for the rest of 2023, the potential impact of generative AI in the contact center space, and more.   

In this episode of Strat Xtra, Stratosphere Networks SVP of Advisory Services Zach Hester connects with Stephen Semmelroth, senior director of security for AVANT Communications, about AVANT’s recent 6-12 report on the NIST Cybersecurity Framework. Tune in to learn why AVANT decided to recommend the NIST framework and zero trust has emerged as the go-to approach for companies combating evolving threats.

In this episode of Strat Xtra, Stratosphere Senior Vice President of Advisory Services Joe Williams sits down with GoTo Partner Enablement Manager James Bates to discuss what inspired the supplier to rebrand, how the GoTo Essentials bundle offers the best of both worlds, what’s in store for 2023, and more.

In this episode of Strat Xtra, Stratosphere Senior Vice President of Advisory Services Zach Hester sits down with Andy Coan, co-founder, president, and CEO of Splice Communications. Be sure to tune in to hear about Splice’s journey from telecom reseller to managed service provider, what it means to serve clients and vendors the Splice way, cybersecurity, predictions for 2023, and more.

In this episode of Strat X-tra, Stratosphere enterprise technology advisor Kendra Karczewski discusses employee engagement with Dan Ring, regional channel manager for the Midwest with Dialpad. Tune in to hear about how contact center software features like automation, transcription, and AI-powered real-time assist cards can enhance agent coaching and subsequently improve retention rates.

In this episode of Strat Xtra, Stratosphere senior technology advisor Joe Williams talks to Bob Bergadon, controller at Nealey Foods, about what made the wholesale food distributor opt for fully outsourced IT after years of ad-hoc support from Stratosphere. Joe and Bob discuss Nealey Foods’ IT support journey, that “ah ha” moment when outsourcing made sense, and how working with Stratosphere has impacted the business. Be sure to tune in to hear the whole story!

Direct sales are dying as people prefer to work with unbiased trusted advisors. In this episode, Stratosphere CEO Steve Melchiorre discusses the advantages of working with trusted advisors, notable trends in the IT and telecom spaces, what makes Stratosphere’s advisory services stand out, the future of trusted advisor services, and more.

In this episode of Strat Xtra, Stratosphere senior technology advisor Zach Hester chats with Dan Palka, senior developer for Clue Dental Marketing, about how Stratosphere’s team rapidly identified a Unified Communications as a Service (UCaaS) solution that met Clue Dental’s communication needs. The marketing agency went from having separate phone plans for each employee to an easy-to-administer, professional and cost-effective system with RingCentral. Be sure to tune in for the full story!

In this episode of Strat Xtra, Stratosphere enterprise technology advisor Kendra Karczewski sits down with Stratosphere CEO Steve Melchiorre to discuss the many advantages of outsourcing some or all of your IT functions to a managed service provider (MSP). Steve offers insights into how MSPs can help businesses grappling with challenges such as evolving security threats, the rapid pace of change in the world of technology, and staffing issues (e.g., the Great Resignation and the rising cost of hiring and maintaining an in-house IT team).