As we begin wrapping up the year, it’s time for strategic staff planning. The people who love numbers are probably very excited, but in an uncertain economy, this year’s planning could look a lot different.

Cris Chilelli joins the conversation today to help us wrap our heads around the challenges we’re facing. Cris is the Regional Operations Manager for VCA in Arizona and with 25 years of experience in the field, she knows a thing or two about strategic planning. In this episode, Cris dives into overstaffing, turnover rate, office culture, and the “doom and gloom” of an economic recession.

Regardless of the current numbers and metrics, it’s important to know where you stand right now and be able to make a plan for what’s coming. It does sound daunting, but this conversation with Cris ends on a high note with her words of wisdom and motivation.

 

Show Notes:

[2:50] - Strategic planning is not a “cookie cutter” process.

[4:06] - Retention is a challenge right now as well, with a shortage of professionals.

[5:05] - The metrics used a year ago will not work this year.

[6:30] - Overstaffing is a good idea when possible during uncertain times.

[8:23] - Another concern is when current employees are unhappy or not pulling their weight.

[9:35] - The team is looking to management to hold everyone accountable and treat everyone fairly.

[11:29] - The turnover rate in this industry is twice that in other industries.

[13:05] - Culture is crucial and it takes some time to build that.

[14:16] - The younger generation of employees are usually very clear on the things they want and they have great ideas.

[15:48] - It is important to monitor staff turnover.

[17:47] - How can we train employees to give them the opportunity to grow and the desire to stay?

[19:10] - Cris shares her thoughts about overtime.

[20:18] - Managers need to be okay with monitoring and stepping in to have conversations with someone who isn’t pulling their weight.

[22:06] - Some managers may feel very beaten down right now.

[23:09] - A recession is looming and we need to be as prepared as possible.

[25:10] - Someone has to do the hard things. It’s important to find staff who are willing to do these tasks and to train them appropriately.

[26:33] - Start where you are now. Know and be clear on what things are like right this moment and then make a plan.

[27:57] - It’s easy to get sucked into the “doom and gloom” of the economic recession.

[29:07] - The numbers we have used for years may not work moving forward, but 2023 doesn’t need to be scary.

 

Thank you for listening. Remember you are not in this alone. Visit our website for more resources.

 

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