In this episode of Unfiltered Vet Discussions, the team explores the future of veterinary medicine with Jules Benson, chair of the Veterinary Innovation Council. They discuss the council’s focus on AI in radiology and scribing, improving practice efficiency, and the financial impact of pet care on pet acquisition. The conversation highlights the importance of client trust, high-touch care, and sustainable business models while debating traditional metrics like average client transactions (ACT). They also examine how innovations like AI and telehealth can enhance—not replace—human interaction in veterinary care.

In this episode of Unfiltered Vet Discussions, the panel explores the transformative concept behind the book Let Them and how it can shift your perspective in both personal and professional settings. Drawing inspiration from author Mel Robbins, they reflect on what it means to release control, embrace emotional boundaries, and focus on what truly matters. Through honest discussion, the panel shares how adopting the “Let Them” mindset can reduce stress, increase clarity, and ultimately help veterinary professionals—and anyone—navigate life with more peace and purpose.

In this episode of Unfiltered Vet Discussions, the panel explores the impact of adding a new team member to a veterinary practice. They discuss the importance of effective onboarding, with an emphasis on structured processes, training teams, and proficiency checklists. The panel shares different approaches, including shadowing and staged integration, to ensure a smooth transition. They also tackle the challenges of virtual onboarding, utilizing tools like Zoom and Slack. The conversation covers the Tuckman curve, illustrating the stages of team development (forming, storming, norming, performing). The panel stresses the importance of consistent processes, cultural fit, and mentoring to ensure high performance and successful integration.

In this episode of Unfiltered Vet Discussions, the panel delves into operational efficiency in veterinary practices, focusing on improving appointment processes. They discuss the challenges of appointment flow, emphasizing the need for better team coordination and resource integration. The conversation highlights the importance of starting with the end goal in mind when creating efficient processes. The panel also previews an upcoming Vet Partners resource on team utilization, aimed at improving efficiency and productivity post-COVID. They share insights on streamlining processes, setting clear goals, and fostering efficient client interactions. The importance of consistent client communication and marketing is also emphasized to align expectations with reality.

In this episode of Unfiltered Vet Discussions, the panel explores the rising costs of veterinary care and its impact on both pet owners and practices. They discuss the challenges of adjusting fees to reflect increasing costs, including employee raises and vendor markups, while also addressing the lack of insurance subsidies for pet care. The conversation emphasizes that pet owners are often focused on their own expenses rather than practice profit margins. The panel shares insights on balancing quality care with business needs and how social media and AI are influencing pet care advice. They stress the importance of trust and rapport in building strong relationships with clients.

In this episode of Unfiltered Vet Discussions, the panel explores the economic shifts impacting veterinary medicine, focusing on VCA’s decision to close 17 urgent care facilities. They discuss the decline in transactions and revenue, signaling a potential tipping point for hospital sustainability. The conversation highlights how post-COVID capacity improvements have enabled general practices to absorb urgent cases, reducing the need for standalone urgent care. The panel emphasizes the importance of targeted marketing to retain clients, prioritizing same-day availability, and strengthening client relationships to stay competitive. They also explore innovative marketing approaches, such as offering discounts for early appointments, to enhance client engagement and maintain profitability.

In this episode of Unfiltered Vet Discussions, the hosts dive into the complexities of communication and emotional responses, both in everyday life and within the veterinary profession. They explore how personal stories and perceptions shape reactions, the importance of pausing before responding, and the psychological toll of handling difficult client interactions. The discussion highlights the need for emotional resilience, leadership support, and workplace training to help veterinary teams manage stress and conflict effectively. They also touch on self-awareness tools, like the Oura Ring, to monitor personal well-being and readiness, emphasizing the importance of mental and emotional health in the profession.

In this episode of Unfiltered Vet Discussions, the team explores the power of knowing your audience—whether you're Disney, LEGO, or a veterinary practice. They discuss how businesses that deeply understand their customers create lifelong loyalty and how veterinary hospitals can apply the same principles to attract and retain the right clients. From tailoring communication methods to identifying ideal demographics, this conversation is a must-listen for anyone looking to market smarter, not harder.

In this episode of Unfiltered Vet Discussions, the team explores leadership, resilience, and teamwork through the incredible story of Antarctic explorer Sir Ernest Shackleton. David shares why Shackleton’s survival journey resonates so deeply and the surprising parallels between managing a veterinary practice and leading a stranded crew through adversity. The discussion shifts to the power of perspective, practicing gratitude, and how small workplace frustrations can sometimes overshadow the bigger picture. A must-listen for anyone seeking leadership inspiration and a renewed appreciation for the challenges we don’t have to face daily.

In this episode of Unfiltered Vet Discussions, Kelly, Peter, David, and Jenni explore trends in veterinary practice ownership for 2025, examining the balance between corporate and private ownership. The conversation highlights a resurgence of interest in private practice ownership among veterinarians seeking autonomy, community connection, and innovative business models. They discuss the challenges and opportunities in the field, from navigating financial barriers to countering misconceptions about ownership. The group emphasizes the importance of education, mentorship, and building a strong support network to empower future practice owners to take risks, innovate, and succeed.