Enrollment season is upon us – and perhaps has never been more important. There is an increased demand for better benefits, and an enrollment experience that integrates innovative technology with authentic, individualized and human connection. In this episode, HR technology and enrollment experts share their top recommendations, including:  

• Personalized benefits are trending. Steve Boese shares insights from his role as Program Chair of the HR Technology Conference. Organizations should prioritize employee development, skill identification and an enriched career path. [2:00] 
• There must be a balance between technology and human interaction. A successful enrollment season will need to include innovative ways to connect with individual employees. [5:24] 
• There are generational differences in benefits enrollment needs and preferences. Millennials, now ranging in age from 25-40, have been challenged by the pandemic more than any other age demographic. [6:45] 
• Benefits are top of mind. A recent survey found that 8 in 10 employers believe the pandemic has made employees more aware of available benefits. [8:00] 
•  To make a real difference in the employee experience, education is key. A robust benefits offering is ineffective if employees are not well-informed. [11:28]
• Today’s employees expect varied benefits education methods. Survey results show value in both online and in-person enrollment support. [13:03]
• Expect new enrollment this year. Data shows that 80% of employees will seek out enrollment opportunities that they hadn’t engaged with in the past. [13:30]
• Use benefits to support recruitment and retention. The tight labor market and increased employee interest should encourage all employers to prioritize promoting the current benefits offering. [18:28] 
• Additional resources: Webinar, Enrollment strategies for the new world of work. 

Featured Speakers 

 Steve Boese, HR Technology Conference Co-Chair, H3 HR Advisors

Steve Boese is the Program Chair and host of the HR Technology Conference, the leading global event for the HR Technology Industry, and a technology columnist for Human Resource Executive Magazine.  Additionally, Steve Co-founded H3 HR Advisors Inc., and is a frequent author and speaker on Human Resources, HR Technology, and the workplace. He created and co-hosts the popular podcast the “HR Happy Hour Show”, which is the most downloaded Human Resources podcast since its inception in 2009. 

Marilyn Miller, Chief People Officer, Anaplan 

Marilyn Miller is the Chief People Officer (CPO) of Anaplan. Prior to Anaplan, Marilyn was the CPO at Alfresco Software. Marilyn also was the Chief Human Resources Officer at Quotient Technology and held senior leadership positions at URS/AECOM, BMC Software, and Cisco Systems. Marilyn holds a B.S. in political science and government from the University of Iowa and completed course work for her M.A. in labor and industrial relations from the University of Minnesota.

Julie Schwetz, Assistant Vice President, Product Manager, Unum 

Julie Schwetz has worked in various product leadership, change management, and operational effectiveness roles since joining Unum in 2018. She currently oversees digital transformation efforts related to enrollment and engagement of the insured, their employers, and brokers alike. Prior to joining Unum, Julie served 13 years in the U.S. Army as a logistician in numerous stateside assignments and deployments to Iraq and Afghanistan. Her last military assignment was at West Point where she led core higher education functions.