Everold Reid (The Reid Method International) moderates a panel featuring Brandon Kot (Kot Auto Group), Neil Shah (TRADE X), Bill Harvey (Dynamix International) and Tyler Champagne (Humberview Chevrolet Buick GMC) and Ralph Scheuermann (Autovalue Hyundai, Niagara Falls Nissan). They chat about how the pandemic has affected managements relationship with staff, empathy vs apathy, how brand loyalty has been affected and why training is happening on a weekly or monthly basis.