In this episode of Strategy & Support, we on from last weeks episode with tips on maintaing customer experience levels during the busy season we are currently in. 

If you haven't yet signed up to download the free introduction to customer journey mapping you can do so by following this link: https://view.flodesk.com/pages/629f25963601c286f932a102

Instagram: https://www.instagram.com/1312consulting/ 

In this episode Elizabeth re-visits the topic of customer journey mapping and the importance it has on both your customer experience but also your teams experience. 

Associated blog link: https://www.thirteentwelveconsulting.com/blog/understanding-your-wedding-venues-customer-journey

Download the guide to customer journey mapping here: https://view.flodesk.com/pages/629f25963601c286f932a102

 

This week Elizabeth chats all things Instagram with Harriet from I Do Social to help you put together an Instagram strategy, plan your content and get visible. 

Further information on Harriet and how she can help can be found here: https://www.i-do-social.com/

In this weeks epsiode Elizabeth talks with Joanna Southwell, about the power of a styled shoot for brand building. 

Joanna is a Bridal Brand Mentor, with a breadth of experience in PR, Brand management and the wedding industry. 

 

Find Joanna at: 

https://www.joannasouthwell.com/

https://www.instagram.com/joanna_southwell/

 

 

On this weeks episide Elizabeth has Millie, Senior Creative Producer at Hall & Co Event Design on the show talking all things customer experience with easy to implement tips to help you elevate the experience you provide your clients.

On this weeks episode Elizabeth discusses the importance of defining your values and aligning your culture to enhance your customers journey and experience with your wedding business. 

For further details on aligning your core values and building culture please visit https://www.thirteentwelveconsulting.com/blog

In this weeks episode Elizabeth discusses that all too familar feeling of wedding season overwhelm and the pitfalls of firefighting within your wedding business.

If you had asked me 1st Jan 2020 how I thought this year was going to go, I would have said “absolutely record-breaking” but as Covid-19 swept into all of our lives, it quickly became clear that this was going to be a challenging year for so many businesses and industries. 

In this final episode of Season 1, I wanted to share with you what this year has not only thrown at me financially, logistically and mentally but also what it has taught me. 

I know so many industry friends and venues have been in the same challenging situations, so if you are currently fighting hard to keep going, know that you are not alone. 

I am really interested in what the lasting effects of Covid-19 on the wedding industry will be but  

I truly believe the wedding industry has an incredibly positive future ahead of it, and that 2021 will see us grow and adapt how we gather and celebrate. 

If you want to chat over your venues plans or goals for 2021 online, or even over a coffee as business meetings are allowed, then let’s do it!  Please do reach out via the links below. 

I am wishing you all a very merry Christmas and I can’t wait to see you in 2021!

With the Covid-19 vaccine rolling out & the government hinting that weddings will be able to take place from Easter, there might finally be some much-needed light at the end of the tunnel. 

So with engagement season upon us and many weddings rearranged for 2021 I am joined today by Hall & Co event stylist, Millie, to discuss what weddings and events might look like in 2021 and beyond. 

We will be taking a look at some of the key trends coming through for the new year, as well as how Covid-19 restrictions are influencing the popularity of outdoor ceremonies, elopements, micro weddings, and even multi-day events to allow different groups of family and friends to gather. 

With our recent experience of weddings with Hall & Co Event Design, we’re sharing how drinks receptions, serving food, and group photography can be adapted to create a safe but beautiful personal wedding. 

Millie also has some top tips for venues to show their value and level of customer care to couples, even with reduced numbers and we both share our wedding highs and weddings lows of 2020. 

You can follow and connect with us at: 

• Website www.thirteentwelveconsulting.com
• Instagram @1312consulting 
• Facebook thirteentwelveconsulting 
• Join the mailing list here! 

My guest today is Sarah Brookes - a talented fine art wedding photographer who has worked at a wide range of wedding venues across the UK and internationally. 

As a photographer, Sarah has a unique position and a front-row seat when it comes to couples feedback as a wedding day unfolds.

In this episode, Sarah shares what makes a great venue with so many brilliant takeaways for how you can maximise your venue from a photography perspective, how you can add value for your couples and how to build strong relationships with suppliers. 

We know the relationship between venues and suppliers are key to the success of a wedding or event day, and Sarah shares some top tips for how to build and grow supplier relations. 

I can’t quite believe it’s December already, but I would like to invite you to join me in getting into the festive spirit by entering my Christmas competition to win a 1-hour consultation call with me! 

To enter just follow the link below. 

https://view.flodesk.com/pages/5fc90b60f10e2d7d489845a5

Good luck! 

You can follow and connect with us at: 

• Website www.thirteentwelveconsulting.com
• Instagram @1312consulting 
• Facebook thirteentwelveconsulting 
• Join my mailing list here! 

You can connect with Sarah at: 

• Website www.sarahbrookesphotography.com
• Instagram @sarahbrookesphotography

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