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“Service courses” are courses like college algebra and calculus that are taught by math departments to students not majoring in math, who take those courses typically to satisfy a major or general ed requirement. These courses are notoriously problematic, often with high drop-fail-withdraw rates or big gaps in student performance across demographic groups. Recently, I went looking for departments who are teaching service courses well. I found the math department at the University of Texas at San Antonio. In just a two-year period, the DFW rate (that’s drop-fail-withdraw) in their service courses dropped from 35% to 25%. That’s a huge improvement in student outcomes, especially for a department that teaches eight or nine thousand students each year.

I reached out to Juan Gutiérrez, professor and chair of mathematics at UTSA, to ask about the changes the department made that lead to this improvement. He very graciously sat down with me for an interview, and I am very excited to share it here on the podcast. Juan shares some of his rather amazing life story, his goals for students success especially for the Hispanic students who attend San Antonio, and the data-driven and highly successful changes his math department made to college algebra, calculus, and other service courses.

Episode Resources:

Juan Gutiérrez’s faculty page, https://math.utsa.edu/directory/juan-gutierrez/

“A Department, Transformed,” https://math.utsa.edu/a-word-from-the-chair/

Music:

"The Weekend" by chillmore, via Pixabay

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